L1 NOC Engineer

Uptime - MSP Operations, Delivered.

Job Location:

Cape Town - South Africa

Monthly Salary: ZAR 19000 - 19000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This role will be supporting a US Client the hours will be 6am - 3pm SAST. This role is fully remote and can be worked anywhere in South Africa. It is a junior IT monitoring role ideally seeking individuals that have 1-2 years experience working for an MSP in a L1/NOC position.

Position Overview:

The NOC (Network Operations Center) Technician is responsible for monitoring maintaining and ensuring the health and performance of client systems servers and workstations. This role involves performing proactive system checks responding to alerts executing scheduled maintenance and ensuring all environments remain compliant with the businesses standards and security policies.

Key Responsibilities:

Monitor client infrastructure for alerts and performance issues using the businesses monitoring tools.
Perform daily weekly and monthly system health checks on servers workstations and network devices.
Respond to and resolve alerts in accordance with defined SLAs.
Execute routine maintenance tasks including patch management backups and firmware updates.
Document all actions incidents and resolutions in the ticketing system with high accuracy.
Escalate unresolved or critical issues to Tier 1/2/3 engineers as needed.
Ensure all systems remain compliant with the businesses security and operational standards.
Collaborate with the Service Desk and Engineering teams to improve processes and reduce recurring issues.
Participate in after-hours on-call rotation as required.

Technical Focus Areas:

Monitoring Tools: Proficiency in RMM platforms and alert management.
System Maintenance: Windows Server Active Directory patching and backup verification.
Networking: Basic understanding of switches firewalls and connectivity troubleshooting.
Compliance: Apply standards for security patching and documentation.

Qualifications:

Associates degree in IT or equivalent experience.
2 years in a L1 support NOC or systems monitoring role.
Strong knowledge of Windows Server environments and workstation management.
Familiarity with RMM tools ticketing systems and patch management.
Excellent attention to detail and ability to work in a fast-paced environment.
Strong communication and documentation skills.

Position Overview:

Key Responsibilities:

Monitor client infrastructure for alerts and performance issues using the businesses monitoring tools.
Perform daily weekly and monthly system health checks on servers workstations and network devices.
Respond to and resolve alerts in accordance with defined SLAs.
Execute routine maintenance tasks including patch management backups and firmware updates.
Document all actions incidents and resolutions in the ticketing system with high accuracy.
Escalate unresolved or critical issues to Tier 1/2/3 engineers as needed.
Ensure all systems remain compliant with the businesses security and operational standards.
Collaborate with the Service Desk and Engineering teams to improve processes and reduce recurring issues.
Participate in after-hours on-call rotation as required.

Technical Focus Areas:

Monitoring Tools: Proficiency in RMM platforms and alert management.
System Maintenance: Windows Server Active Directory patching and backup verification.
Networking: Basic understanding of switches firewalls and connectivity troubleshooting.
Compliance: Apply standards for security patching and documentation.

Qualifications: