Customer Success Manager

Lehi, UT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Department:

Sales

Job Summary

At Neighbor our vision is to bring communities together by solving our neighbors biggest challenges.

Were building the largest hyper-local marketplace the world has seen. Weve raised over $65 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash Airbnb and Uber. Our marketplace is already flourishing in all 50 states and were just getting started! To learn more here is what one of our investors wrote after leading Neighbors Series A.

We are searching for a Customer Success Manager to help continue building out our post-sale account management function and process. Youll be responsible for onboarding managing and expanding our commercial supply partnerships comprised of parking operators and national real estate portfolios - including some of the largest REITs in the country. You will explore innovative ways to identify and optimize partnerships to maximize revenue and partner engagement and satisfaction. Our ideal candidate is someone who thrives in an ambiguous environment where they must develop implement and iterate on business strategies to deliver growth and a positive experience. This role will work closely with Sales Customer Support Product Marketing and Engineering.

What Youll Do

Maximize commercial supply partner engagement on the Neighbor platform to ensure a fast response time to inbound messages and renter requests.
Increase number of properties listed with Neighbor for commercial supply partners.
Maximize total number of Neighbor properties earning revenue for each commercial partnership.
Build out customer success processes to optimize for partner satisfaction and revenue generation.
Act as a thought leader in defining success criteria and understand business needs of commercial partners in an ever-changing business environment.
Assist with the definition and design of tools standard operating procedures and processes.
Onboard new commercial supply partners including initial and regular check-ins with partners.
Synthesize commercial partner feedback to recommend product improvements.
Act as a strategic and influential partner for your commercial supply partners proactively seeking out new opportunities within their portfolio.
Work with the Neighbor demand team to place large commercial demand deals with commercial supply partners.

Qualifications

Demonstrated success identifying business opportunities for clients and increasing partner engagement and utilization of company products.
Excellent verbal and written communication.
Uses data analysis reporting and forecasting to guide business decisions.
Track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively resolving conflicts and ensuring follow-through.
Experience in commercial real estate a plus especially familiarity with large REITs and parking operators.
Experience using analytical account management and productivity tools including Domo HubSpot and Google Suite.
High level of comfort working in a startup environment: fast-paced ambiguous and a roll-up-your-sleeves attitude to solving tough problems.
Place a high value on social and human relationships including the desire to relocate to and work from our Lehi UT HQ.

Benefits

Generous Stock options
Medical dental and vision insurance
Generous PTO
11 paid company holidays
Hybrid work model - WFH every Monday
401(k) plan
Infant care leave
On-site gym/showers open 24/7

About Neighbor:

Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry!

This is a unique opportunity to join a fast-growing VC-backed tech startup. You will be part of a fun collaborative and inclusive team of innovative talented and motivated individuals.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed connect with us via email at emailprotected. Check out ourcareers pageto get to know us better as you think about your next step at Neighbor!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

At Neighbor our vision is to bring communities together by solving our neighbors biggest challenges.Were building the largest hyper-local marketplace the world has seen. Weve raised over $65 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash Airbnb and Uber. Our...