Senior Team Lead, Learning

The Strategy & Operations Learning Team contributes to the success of Collective Health by ensuring our employees are prepared and knowledgeable about the work they will be doing. As the Learning Team we strive to be inclusive and authentic in all of our interactions. Our curiosity drives us to build a thoughtfully crafted curriculum program and environment for our learners.

We are looking for a Team Lead to develop lead and coach a high performing Learning Team and facilitate training. All leaders should instill and encourage the Collective Health culture and values in all interactions.

What youll do:

• Team Management:
  • Lead coach and develop a high-performing team of Learning Specialists that work in a hybrid environment. Learning Specialists are located in both Lehi and Plano.
  • Complete quarterly observations for Learning Team members. Track and document Learning Team members progress on success metrics and individual development goals.
  • Manage the day to day activities of all Learning Team members. Oversee their work to ensure quality productivity and efficiency.
  • Conduct regular 1:1s and team meetings to keep the team aligned on priorities and timelines.
  • Participate in regular 1:1s with the Learning Manager and relay necessary updates and training requests to the rest of the team
  • Manage attendance policy adherence time off requests behavioral and expectation issues
  • Assist with hiring training and onboarding new Learning Team members to ramp up support for our day to day core requirements
• Facilitation:
  • Participate in all equipment pickup mornings for all new hire classes (based on location)
  • Act as the face of Collective Health for the new hires and demonstrate our culture values and professionalism in all training interactions
  • Partner with IT HR and stakeholders to support onboarding days
  • Facilitate annual and spot upskilling sessions for tenured employees
  • Deliver quarterly (and as needed) leadership training to other leaders at Collective Health
  • Continuously strengthen facilitation skills
• Project Management:
  • Oversee all new hire training logistics (pre-class coordination meetings nesting shadowing debriefs weekly syncs etc.)
  • Partner with Member Services Quality Knowledge Management Service Design and other key Learning Team customers regularly to improve training program
  • Provide clear communication and documentation (debriefs readouts) to stakeholders and partners
  • Serve as the primary point of contact for training program related questions ensuring timely follow-up and resolution
  • Collaborate with HR and stakeholders to support sensitive new hire personnel issues
  • Maintain accurate training records and data to support reporting needs
  • Participate in and lead stakeholder meetings
• Instructional Design & Material Updates:
  • Work with Learning Manager and Instructional Design Team to analyze survey data and improve training program
  • Contribute to curriculum improvement keeping curriculum up to date meeting deadlines for assigned updates and collaborating with stakeholders to complete updates

To be successful in this role youll need:

• Team Management Skills
  • Strong communication coaching active listening and interpersonal skills
  • Ability to engage diverse team and adapt leadership style
  • Skilled at delivering feedback
  • Proficient in English
• Facilitation & Presentation Skills
  • Strong facilitation skills and ability to present to large groups
  • Solid knowledge of latest corporate training techniques
  • Basic knowledge of LMS administration
• Project Management & Organizational Skills
  • Strong time management and organizational skills; able to manage multiple priorities in a fast-paced environment
  • Proficient in Google Suite and Zoom
  • Ability to coordinate logistics (schedules calendars technology materials) with attention to detail
  • Comfortable taking ownership as the main point of contact
• Collaboration & Stakeholder Engagement
  • Strong relationship-building skills with stakeholders and cross-functional partners
  • Ability to handle personnel with professionalism and discretion
• Instructional Design & Continuous Improvement
  • Desire to design thoughtful high-quality curriculum and learning environments
  • Ability to analyze survey and performance data to identify trends and recommend improvements
  • Critical thinker who can make bold informed recommendations
  • Desire for continuous personal learning and professional skill building
  • Commitment to creating a world-class training experience

Pay Transparency Statement

This is a hybrid position based out of our Lehi office with the expectation of being in office at least two weekdays per week. #LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal addition to the salary you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at UT Pay Range