Revenues Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

3-4 month contract position with a local authority

Summary

This is a 3-4 month contract position with a local authority focused on delivering high-quality revenue services including Council Tax billing and recovery Non-Domestic Rates (NNDR) and Housing Benefit Overpayment (HBOP) recovery. The role involves managing a personal caseload providing expert advice to customers and contributing to service improvement initiatives.

Responsibilities

Meet individual and team targets for Council Tax NNDR (including BIDs) and HBOP recovery.
Manage a specific caseload with autonomy and accountability.
Respond to customer enquiries via phone email and face-to-face.
Investigate and resolve cases liaising with internal and external stakeholders.
Identify and apply discounts exemptions and liability reductions accurately.
Prepare data for government returns and internal reports.
Identify operational issues and lead service improvement projects.
Compile statistical data for complaints FOIs and quality monitoring.

Essential Experience Required

Proven experience in revenues council tax NNDR or similar public sector finance roles.
Strong customer service and case management skills.
Experience in data analysis reporting and service improvement.
Familiarity with debt recovery processes and legal frameworks.

Essential Qualification Required

Minimum of GCSEs (or equivalent) including Maths and English.
Relevant professional qualification in public administration finance or revenues (e.g. IRRV) is desirable.
Training in customer service data protection and local government finance is advantageous.

Additional Information

Working hours: 36 hours per week
Location: 160 Tooley Street Southwark Surrey SE1 2QH United Kingdom.
The role closes on 31st October 2025 apply ASAP.

Required Skills:

To deliver high-quality revenues services including Council Tax billing and recovery Non-Domestic Rates (NNDR) and Housing Benefit Overpayment (HBOP) recovery. The role involves managing a personal caseload providing expert advice to customers and contributing to service improvement initiatives.

Required Education:

3-4 month contract position with a local authoritySummaryThis is a 3-4 month contract position with a local authority focused on delivering high-quality revenue services including Council Tax billing and recovery Non-Domestic Rates (NNDR) and Housing Benefit Overpayment (HBOP) recovery. The role inv...