Field Services Operations Agent East Coast
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Job Location:
Richmond, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Field Services Operations Agent youll drive the consistency efficiency and quality of work completed by employees in all field services channels in your designated region (delivery installation business services and third-party labor). Youll manage all controllable fulfillment expenses skill requirements (certifications and assessments) and HR maintenance in your assigned area.
This role is remote eligible which means you would work virtually from home or another non-Best Buy location. Hours for this position vary depending on the territory that you support. This specific role will cover the East Coast Markets. A candidate living in Eastern Time Zone is preferred but not required.
What youll do
This role is remote eligible which means you would work virtually from home or another non-Best Buy location. Hours for this position vary depending on the territory that you support. This specific role will cover the East Coast Markets. A candidate living in Eastern Time Zone is preferred but not required.
What youll do
- Oversee fleet management for your area of responsibility including rental statuses fuel cards parking locations registration maintenance repairs and recalls
- Manage payroll and labor including overtime reporting timesheet exceptions and weekly payroll approval
- Provide coaching on operational gaps to appropriate leaders and employees
- Maintain all resources such as supplies technology and tools
- Validate asset management processes are followed
- Coordinate the talent acquisition process including posting roles conducting phone screens and scheduling interviews
Basic qualifications
- 1 year of leadership or supervisory experience
- 1 year of experience in sales customer service or related field
- Current valid drivers license
- Must be at least 21 years old
- Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents etc.)
- Acquire and maintain any state or local licensing as required within 90 days of hire
Preferred qualifications
- 1 year of experience managing a remote workforce
- 1 year of consumer electronics repair or installation experience
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Required Experience:
Manager
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
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