Shop Manager

Wellington - New Zealand

Monthly Salary: Not Disclosed

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

Introduction

Shop Manager

Permanent Full-time (37.5 hours per week)

Newtown Wellington

Tuesday Saturday shifts

NZRC offers a total remuneration approach of $67419 for this role which comprises of base salary as well as employer contribution to KiwiSaver. While remuneration rates are set to reflect that we are a humanitarian not for profit organisation we believe our employee leave provision and flexible working arrangements provide a highly rewarding work experience.

About the role Kōrero mō te tūranga

Ready to lead something special Were opening a new second-hand shop on Adelaide Road in Newtown and we are looking for a passionate Shop Manager to bring it to life! If you love retail have a knack for fashion and enjoy building strong community connections this is your chance to make a real impact.

Alongside our vibrant shop we also will be operating a distribution centre so we need someone who thrives in a fast-paced multifaceted environment. Youll lead a team of employees and volunteers creating a welcoming space where people love to shop and work. Youll also oversee logistics including scheduling vehicle deliveries and managing stock flow between the shop and distribution centre.

If this sounds like you then we would love to hear from you!

In this role you will:

Lead a small team made up of Assistant Managers a Van Driver and Volunteers fostering a positive collaborative culture and ensuring smooth day-to-day operations
Deliver high quality customer experience by creating a welcoming environment and maintaining excellent shop presentation
Drive sales by engaging customers identifying needs and promoting products to meet performance targets
Manage stock flow and donations ensuring a diverse and appealing product range through effective sorting pricing and merchandising
Recruit train and develop shop employees and volunteers leading by example and with the support of the Retail Regional Manager
Be available to work Tuesday to Saturday

Who are we looking for Mā wai te mahi nei

To be successful you will have:

Proven experience in a management role in retail or a customer service-orientated role
Demonstrated knowledge of retail operations stock management sales drivers administration banking and cash handling
Strong organisational and leadership skills
The ability to engage with a diverse range of customers
Enthusiasm for sustainable fashion and community impact coupled with demonstrated knowledge of clothing brands
Exceptional customer service skills including the ability to manage difficult situations and de-escalate conflicts effectively.

About New Zealand Red Cross

New Zealand Red Cross is part of the worlds largest humanitarian network with over 10000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity impartiality neutrality independence voluntary service unity and universality we support people in times of need and help strengthen their resilience.

We are committed to having an accessible diverse inclusive and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us

At New Zealand Red Cross youll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve increasing diversity throughout our people and leadership and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

Five weeks annual leave
Career development opportunities
Annual flu vaccinations
Discounts on Southern Cross health insurance

We also encourage employee networks including Takatāpui and Rainbow Network Rōpū Hāpai Māori and the Sustainability Network to foster connection and collaboration across our diverse workforce.

Please submit your application online as were unable to accept direct applications. Your application must include the following documentation:

A recent copy of CV/Resume

Cover Letter

Passport

Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 22/11/2025

If you wish to discuss this opportunity or for further information please contact Kate Messervy at

Note: We reserve the right to close applications before the closing date so please register your interest early.

Click here for the Job Description

Required Experience:

Manager

IntroductionShop ManagerPermanent Full-time (37.5 hours per week)Newtown WellingtonTuesday Saturday shiftsNZRC offers a total remuneration approach of $67419 for this role which comprises of base salary as well as employer contribution to KiwiSaver. While remuneration rates are set to reflect that ...