Supervisor Customer Experience
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Job Location:
Launceston - Australia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Supervisor Customer Experience
Customer Experience Supervisor TAS
Location: Launceston
Company: Kinetic
Employment Type: Full-time
Are you ready to lead a passionate team and make a real impact in your community
Kinetic is Australia and New Zealands largest and most trusted bus operator and were looking for a Customer Experience Supervisor to join our team in Tasmania. This is your opportunity to play a key role in enhancing customer satisfaction and service delivery across multiple locations.
About the Role
As the Customer Experience Supervisor youll lead and support our Customer Experience and Transit Centre teams to ensure consistent high-quality service across all customer touchpoints. Youll be responsible for:
- Supervising day-to-day operations and team performance
- Managing rosters resource allocation and service continuity
- Overseeing customer feedback complaints and call management
- Auditing quality of responses and driving continuous improvement
- Supporting frontline operations and providing hands-on assistance when needed
- Producing reports and analysing customer feedback data
- Maintaining core systems including TIMS WEBFLEET and EROADAU
What Youll Bring
- Strong leadership and communication skills
- Experience in customer service and team supervision
- High attention to detail and problem-solving ability
- Ability to work across multiple locations and adapt to changing environments
- Experience with systems such as Salesforce Resolve and TIMS
- A commitment to child safety and ethical service delivery
Why Join Kinetic
At Kinetic our mission is to improve the livelihoods of the communities we serve. We move people enhance communities and strive to be an employer of choice. Youll be part of a growing high-achieving organisation that values:
- Emotional intelligence and ethical leadership
- Continuous improvement and innovation
- Teamwork and talent development
- Safety wellbeing and community impact
Ready to Apply
If youre passionate about customer experience and want to lead a team that makes a difference wed love to hear from you.
Why Join Us Be part of a growing high-achieving service organisation dedicated to excellence. If you are ready to make a difference in customer service and thrive in a collaborative environment we want to hear from you!
Apply Now!
We would love to hear from you.
Please send your resume and a cover letter.
Kinetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Manager
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
