Underwriting Operations Technician Team Leader Dutch Speaker

About Chubb

Chubb is the worlds largest publicly traded property and casualty insurance company. With operations in 54 countries and territories Chubb provides commercial and personal property and casualty insurance personal accident and supplemental health insurance reinsurance and life insurance to a diverse group of clients. As an underwriting company we assess assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings broad distribution capabilities exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich New York London Paris and other locations and employs approximately 33000 people worldwide. Additional information can be found at:

Role Purpose:

Leadership of the European Underwriting Operations Technicians team located at Madrid. Deliver and maintain the needs of the Business by providing the highest levels of quality and service delivery whilst managing the needs of the individuals within the addition support UOT Manager in ensuring that there is close liaison and management of query resolution service delivery blockages and overall Quality Control.

This role reports directly to the UOT Manager.

Key Responsibilities:

• Team Management and Customer Service
• Track and support the service delivery of all work streams via close control of agreed SLAs and QA measures
• Develop and maintain strong relationships with all areas of the business other internal customers and our Third-Party service providers both in the UWC and the countries.
• Undertake audit and Quality Control checking of retained and outsourced work elements to evidence the service being provided Regularly review performance against plan at team and individual level
• Utilize the company performance management processes and guidelines
• Support the development and training needs of the team
• Manage allocation of work to team members within Underwriting Operations Technician Team
• Regular MI to be produced/review daily weekly and quarterly as required
• Take personal ownership for query/issue resolution in conjunction with the UOT Manager
• Any other ad hoc duties allocated

Requirements:

• Business level of English and Dutch
• Previous experience in an underwriting support and leadership roles is a plus
• Insurance background is a strong plus
• Bachelors degree is preferred
• Confident with effective communication and interpersonal skills both in verbal and written forms
• Strong customer service skills and customer centric attitude
• Strong attention to detail and the desire to deliver and improve quality
• Problem resolution and decision-making skills
• Ability to work in a team environment as well as on own initiative

What we offer in return:

• 32days of vacation a year
• 2 days working from home option additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Wellhub
• Employee assistance program
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.

Diversity & Inclusion
At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia anxiety autism a mobility condition or hearing loss) and need us to make any reasonable adjustments changes or do anything differently during the recruitment process please let us know in your application or in any future discussions with our recruiters.

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race color religion sex national origin ancestry marital status age individuals with disabilities sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.