Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits engage with assistance programs set up flexible payment plans and stay on trackwhile helping agencies increase efficiency recover revenue and deliver services with dignity. Our mission is to transform public systems so they work better for everyone especially the most vulnerable.

Our team includes experts from companies like Palantir Google Stripe and esteemed government leaders. We work hard and believe deeply in what we do. Were looking for excellent people to build innovative resilient technology.

Backed by over $50 million in funding from top investors such as Reid Hoffman Howard Schultz Michael Seibel Y Combinator 8VC The General Partnership First Round Capital Kapor Capital XYZ Ventures and Bronze Investments Promise has been recognized as one of Fast Companys Worlds Most Innovative Companies of 2022 Forbes Next Billion-Dollar Startups 2024 and Y Combinators #1 GovTech startup.

About the Role

Promise is looking for an Engineering Leader to guide the technical vision and team behind our Payment Plans platformthe engine of our business and a lifeline for families nationwide. Payment Plans empower residents with flexible interest-free installment options helping them avoid penalties while enabling utilities and governments to recover revenue more effectively. Its a product that creates a true win-winand youll be at the helm.

Youll lead a high-performing engineering team scaling the platform to meet the growing demand from cities states and utilities across the country. This is a role for someone who thrives at the intersection of technology leadership and mission impactsetting direction building systems that last and ensuring our work reflects Promises dignity-first values.

What Youll Do

• Lead with vision: Manage and mentor engineers setting technical direction and ensuring the team is delivering at speed and scale.

• Own the roadmap: Partner with Product and Design to prioritize the right featuresbalancing usability scalability and measurable real-world impact.

• Build for scale & trust: Ensure the platform is secure composable and capable of supporting governments and utilities nationwide.

• Elevate the resident experience: Deliver features that make it easier for families to stay on tracklike flexible installments smart reminders and personalized plans.

• Stay hands-on: Dive into technical details when needed from debugging production issues to optimizing system performance.

• Automate what matters: Leverage AI and automation to eliminate inefficiencies reduce operational overhead and free teams to focus on what counts.

• Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field.

• Raise the bar: Define and enforce standards for engineering quality system reliability and collaborative excellence.
  

What Will Help You Succeed

• Technical leadership: 6 years building and scaling production software including at least 2 years leading teams or projects.

• Roadmap ownership: A track record of setting technical direction aligning stakeholders and delivering against ambitious goals.

• Systems expertise: Strong background in backend systems system design and secure architecture.

• Integration mindset: Experience working with legacy or third-party systems (government fintech or regulated industries a plus).

• Problem-solving skills: Ability to turn complex challenges into simple scalable solutions.

• Adaptability: Comfort operating in a fast-paced feedback-driven environment where priorities can shift quickly.

• Mission-driven energy: Belief in Promises vision that better systems create more equitable outcomes.

• Bonus points: Experience in payments civic tech or public infrastructure.
  

Who Thrives at Promise

Youll love it here if:

• You are energized by big complex challenges and the opportunity to solve them.

• You want your work to have a real measurable impact on peoples lives.

• You take ownership and run toward problems not away from them.

• You value clear candid and constructive communication.

Promise is not for you if:

• You prefer hierarchy and rigid structures. We operate with freedom and responsibility.

• You are uncomfortable with change. We move fast adapt often and expect agility.

• You want a typical corporate culture. We are mission-driven ambitious and direct.

• You believe efficiency means doing less. We believe efficiency means doing better.

How We Support Our People

• 100% paid health coverage

• Generous PTO and sick leave

• Lunch snacks and coffee provided

• Company retreats

• Opportunities to travel and see the impact of your work

• Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week but are flexible on working from home

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race color religion sex sexual orientation gender identity national origin disability genetic information age or military or veteran status. Additionally the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities pregnant individuals and those with sincerely held religious beliefs in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons which includes US citizens and permanent residents (e.g. Green Card holders). Additionally candidates must reside in the US.