SVP, Servicing Default Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Position at loanDepot
Position Summary:
Responsible for leading the development growth and daily operation of loanDepots default operations departments including loss mitigation foreclosure bankruptcy and post liquidations teams as well as our default reporting and property preservation departments. This position ensures the performance of all duties in accordance with the companys policies and procedures all U.S. state and federal laws and regulations wherein the company operates.
Responsibilities:
- Oversees department leadership across multiple operating sites including remote staff. Maintains appropriate staffing levels to meet operational needs.
- Develops and maintains policies and procedures that ensure compliance with applicable servicing standards and to achieve service level agreements. Exercises considerable judgment in determining objectives and approaches to assignments.
- Participates as a member of senior leadership in the management of relationships with customers investors Regulators and rating agencies.
- Directs implementation of and upgrades to automation and systems to maintain efficiency and productivity.
- Manages and ensures the timely and accurate preparation and completion of monthly management reports.
- Carries out all functions in the on-going development of the default operations teams for loanDepot servicing vendor relationships KPIs process flows policies and procedures.
- Analyzes interprets and provides leadership and direction to team management regarding portfolio performance as well as departmental and associate performance to ensure maximum efficiency is achieved.
- Drives strategic vendor implementation strategies that will provide efficiencies and cost savings to the company implementation includes analyzing service providers negotiating service level agreements development of testing plans controls to ensure compliance with investor and insurer requirements as well as adherence to loanDepot requirement expectations.
- Provides consultation and expert advice to management regarding industry best practices to ensure operational soundness to meet company goals for growth.
- Identifies and assesses areas of compliance to effectively mitigate risks prevent violations of laws regulations guidelines or loanDepot policies; ensures all applicable requirements are met.
- Partners with internal business partners to ensure excellent customer service supporting company values.
- Provides input coordinates the requirements and supports the design and delivery of training programs
- Performs other duties and projects assigned.
Requirements:
- Bachelors Degree and/or fifteen (15) years in default mortgage servicing experience required.
- Minimum fifteen (15) years of management experience preferred.
- Experience with BKFS MSP system is required.
- Experience with BKFS FC/BK and Invoicing Applications is required.
Why work for #teamloanDepot:
- Aggressive compensation package based on experience and skill set.
- Inclusive diverse and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate purposeful and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010 loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier faster and less stressful to purchase or refinance a home. Today loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of lifes most complex transactions. With headquarters in Southern California and offices nationwide loanDepot is committed to serving the communities in which its team lives and works through a variety of local regional and national philanthropic efforts.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Senior Exec
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Apply for your mortgage or refinance online with loanDepot. Trust the second largest non-bank lender in the country to provide you with quality mortgage lending and refinance services in all 50 states.
