Operations Manager, Labor Optimization

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking an experienced Program Manager to manage data center infrastructure goals and programs as well as manage cross-organizational constituent relationships. AWS is a subsidiary of and a leader in Cloud Computing; this is a unique opportunity to play a key role in an exciting industry-leading technology business.

A Program Manager in Central Operations your responsibilities will focus on driving efficiencies into our service support transportation execution and engineering business models to reduce our marginal costs and optimize capacity deliveries. You will own and manage service goals that may span multiple organizations and teams within multiple subject areas simultaneously. Business-impacting projects you would be responsible for will enhance data center operations efficiency. It is expected that these projects require timely execution with the highest degrees of safety security performance availability and reliability. Our ideal candidate is an articulate motivated and organized individual with experience in leading global initiatives at an enterprise scale. The role requires the ability to quickly assimilate knowledge spanning numerous technology subjects and apply this to data center projects products and operations.


Key job responsibilities
Develop Key Performance Indicators (KPIs) and Organizational goals tracking dynamic cross-organizational programs and products.

Coordinate effective cross-organizational engagements to drive closure on long standing complex and often ambiguous problem sets.

Own one or more highly visible complex cross-functional projects from end to end; including product definition roadmap planning resource planning and project execution.

Be Accountable for the overall strategy as well as driving tactical delivery of key deliverables through partner teams and stakeholders.

Build and maintain relationships with key owners and stakeholders across teams and organizations.

Escalate and engage partner teams and leadership as needed to drive attainment of key program deliverables and objectives.

Synthesize large and complex data sources and program details into concise narratives and program status reports.

Be data-driven and understand how to identify the right data points to effectively articulate the What Why and How of in scope projects.

About the team
We are a new team to Central Operations created to help stabilize and optimize the labor planning from our customers to the DC Operations teams.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.