Technical Sales Support Engineer

Founded in 1910KONEis a global leader that provides elevatorsescalatorsand automatic building doors as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our worlds cities better places to live by providing innovative solutions that help make peoples journeys safeconvenientand reliable. Our operations in over 60 countries around the worldhashelped us achieve our position asaninnovation and sustainabilityleader with repeatedrecognitionsbyForbes Corporate Knights for clean capitalism and others.

Are you ready to make your next career move tojoin ourteamasourTechnical Sales Support Engineerfor KONE Mexico based in Mexico City

• Do you hold a bachelors degree in Engineering or a related field
• Do you have a working level of English and feel comfortable communicating in an international environment
• Are you confident using IT tools to support your daily work
• Do you have a holistic understanding of our products and delivery process and know how to balance the needs between sales and supply operations
• Do you have a strong technical understanding of product and service solutions that meet customer expectations
• Are you knowledgeable about the norms and requirements applicable to each project and ensure compliance throughout the process
• Do you take safety and environmental sustainability into account when choosing and implementing solutions

As our Technical Sales Support Engineer you will play a key role in ensuring that every customer solution is technically sound cost-efficient compliant and aligned with KONEs high-quality standards. Youll collaborate closely with supply lines project management installation and maintenance teams to develop and implement optimal solutions for change orders variations and add work.

In this role you will be responsible for preparing accurate cost estimations for both corporate and locally sourced materials coordinating technical specifications and ensuring the proposed designs are fully installable maintainable and compliant with all local and environmental regulations. Youll ensure that solution lead times are coordinated with Supply Line and local sourcing teams while maintaining a holistic view of design feasibility and lifecycle impact. By evaluating installation and maintenance implications early in the process you will help secure seamless project execution and long-term product performance.

Within the delivery process you will oversee the creation of layouts analyze change requirements and coordinate the work of CSE Engineers and Specialists to provide complete well-structured proposals. Youll also work closely with Project Managers to identify variation and add-work opportunities and ensure that all stakeholdersfrom design to site supervisionreceive the technical information they need.

Beyond individual projects you will contribute to continuous improvement by sharing insights with Maintenance teams participating in product and service release sessions and offering input to product portfolio management regarding customization standardization and interface needs. You will also support the Customer Solutions Engineering (CSE) community by contributing to and utilizing the CSE case library actively participating in both virtual and local networks and handling the most demanding modernization projects with technical excellence and attention to detail.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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