Service Operations Specialist
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Job Location:
Monthly Salary:
Posted on:
24-10-2025
Vacancies:
1 Vacancy
Job Summary
About Us
At Sportsbetwereall about bringing excitement to life for our 2 million customers. As part of the global Flutter Groupwerea tight-knit team of 1300 in Melbourne Sydney and Darwin passionate about challenging the status to be recognized as one of LinkedIns Top 25 Companies and one of the Top 10 Workplaces for Women.
Werean inclusive employer who celebrates diversity and is committed to helping you thrive. Whetheryourelooking for flexibility career growth or a supportive environmentwerehere to help you succeed.
Committed To Responsible Gambling
About the role
As a Service Operations Analyst at Sportsbet youll help deliver outstanding customer experiences for one of Australias most dynamic digital businesses. Youll be part of the Service Performance Technology Platforms team managing major incidents problems and changes that affect multiple business units.
Youll act as a key contact for coordinating timely incident responses ensuring service governance aligns with business needs and driving continuous improvement. Your role includes facilitating post-incident reviews supporting change management maintaining monitoring and alerting standards and collaborating closely with technical teams and stakeholders.
If you want to be a vital part of operating scalable reliable systems and championing seamless customer service this role is for you.
Responsibilities include:
- Provide responsive 24x7 incident management support services and problem resolution processes.
- Lead coordination and communications for high priority incidents including after-hours response.
- Facilitate post-incident reviews and champion process improvements.
- Drive root cause analysis and reduce recurrence of major incidents.
- Work with teams to develop and maintain a change management capability that minimizes production risks while ensuring the business units need for speed and flexibility.
- Ensure system monitoring logging and alerting meet operational standards.
- Maintain strong relationships with technology teams vendors and key stakeholders.
About You
- Bring a strong customer-first attitude and continually strive to improve customer experiences.
- 5 years experience in Service operations
- Excel at problem solving and thrive under pressure with strong ownership and urgency.
- Communicate clearly and manage stakeholder expectations with attention to detail.
- Possess deep understanding of Service Management ITIL DevOps and best practices.
- Have hands-on experience in incident management helpdesk/NOC and application support.
- Are highly motivated proactive collaborative and eager to learn and share knowledge.
- Demonstrate strong technical skills with cloud (AWS preferred) Windows and monitoring tools.
- Exposure to and familiar with AI and a curiosity to explore how AI can be incorporated into the day-to-day activities
WhyYoullLove Working Here
Internal Women in Technology Community: Be part of a network that champions women in tech and supports professional growth.
AWS Training andMembership: Access to training and resources to deepen your AWSexpertiseand keep up with the latest cloud technologies.
Annual Tech Conferences: Attend industry-leading tech conferences and events to stay at the forefront of innovation.
Hack Days:Participatein our hack days where creativity and collaboration lead to excitingnew ideasand projects.
25 days annual leave(plus flexible working options)
$1050 work-from-home allowance
Career development programsand learning opportunities
Onsite concierge services free meals and social events
Generous parental leaveand return-to-work benefits
Whatsthe Green Tick Feeling
Wellitsdifferent for everyone yet unites us feeling you get when you succeed no matter what success looks like to you. It could be developing your career it could be working on an industry leading project or it could be making it to school pick up in the little andbig thingsthat make you feel likeyourethriving when working at Sportsbet.
Were an inclusive employer who welcomes you for who you are as you are so if you require adjustments to the recruitment process please let us know in your application. We also know flex means different things to different people so let us know how we can support you to be your best.
We review applications quickly so apply soon! Check out LinkedIn and careers website for more about our inclusive culture.
Ready for your Green Tick Feeling Apply now.
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
Sportsbet’s vision is clear: we want to become a world class betting & gaming business that’s trusted by our customers, colleagues and partners. We’re also here to make this the most exciting place you’ll ever work!
