Technical Support Specialist (Student)

Tel Aviv - Israel

Monthly Salary: Not Disclosed

Posted on: 24-10-2025

Vacancies: 1 Vacancy

Job Summary

As a Technical Support Specialist youll be on the front lines providing expert technical support and troubleshooting complex issues for our users. Youll have a significant impact on our users and the growth of our product.

Provide timely high-quality support to users: triage troubleshoot and resolve product issues with clear empathetic communication.
Reproduce diagnose and document technical problems end-to-end capturing precise steps logs and screenshots.
Work hands-on in the product to understand features validate fixes and regularly test new flows; provide actionable feedback.
Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console).
Collaborate closely with Engineering and Product to scope prioritize and escalate issues with strong context and impact assessment.
Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements.
Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.
Uphold security and data-handling best practices when working with sensitive user information or logs.

Qualifications :

Currently pursuing a Bachelors in CS IS Engineering or a related technical field.
Must have at least one year remaining until graduation (Fall 2026 or later).
Prior exposure to technical support or client-facing troubleshooting .
Solid web fundamentals: understand HTTP requests/responses status codes and JSON; comfortable using browser DevTools.
Familiarity with APIs: ability to use Postman (or cURL) to send requests read responses and follow simple authorization patterns.
Analytical troubleshooting skills: proven ability to reproduce issues capture evidence and write clear steps.
Strong client-facing communication: clear empathetic writing and speaking; able to translate technical findings for non-technical audiences.
Ownership mindset: demonstrated ability to drive projects or tasks to completion in fast-moving environments.

Additional Information :

This is a hybrid role requiring candidates to work 2.5 days per week from our Wix Office in TLV(campus) or Beer Shev

Remote Work :

Employment Type :

Part-time

Provide timely high-quality support to users: triage troubleshoot and resolve product issues with clear empathetic communication.
Reproduce diagnose and document technical problems end-to-end capturing precise steps logs and screenshots.
Work hands-on in the product to understand features validate fixes and regularly test new flows; provide actionable feedback.
Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console).
Collaborate closely with Engineering and Product to scope prioritize and escalate issues with strong context and impact assessment.
Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements.
Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents.
Uphold security and data-handling best practices when working with sensitive user information or logs.

Qualifications :

Currently pursuing a Bachelors in CS IS Engineering or a related technical field.
Must have at least one year remaining until graduation (Fall 2026 or later).
Prior exposure to technical support or client-facing troubleshooting .
Solid web fundamentals: understand HTTP requests/responses status codes and JSON; comfortable using browser DevTools.
Familiarity with APIs: ability to use Postman (or cURL) to send requests read responses and follow simple authorization patterns.
Analytical troubleshooting skills: proven ability to reproduce issues capture evidence and write clear steps.
Strong client-facing communication: clear empathetic writing and speaking; able to translate technical findings for non-technical audiences.
Ownership mindset: demonstrated ability to drive projects or tasks to completion in fast-moving environments.

Additional Information :

This is a hybrid role requiring candidates to work 2.5 days per week from our Wix Office in TLV(campus) or Beer Shev

Remote Work :

Employment Type :

Part-time

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

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About Company

Wix

Wix is a leading global software platform for small businesses to operate online with millions of registered users in 190 countries. Wix was founded on the belief that the Internet should be accessible to everyone to develop, create and contribute. Through free and premium subscriptio ... View more

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