Personal & Commercial CSR
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Job Location:
Westlake, OH - USA
Yearly Salary:
$ 50000 - 55000
Posted on:
24-10-2025
Vacancies:
1 Vacancy
Job Summary
Job Description
Customer Service Representative (CSR) 75% Personal / 25% Commercial
Job Summary
Seeking a dedicated and experienced Customer Service Representative (CSR) to join a team. This role involves a hybrid of responsibilities with 75% focused on personal lines and 25% on commercial lines. The ideal candidate will have a strong background in insurance excellent communication skills and the ability to work collaboratively in a team-oriented environment. This position offers a mix of in-office and remote work providing flexibility and a supportive work culture.
Compensation Package
- Salary: $50000 - $55000 annually (potentially up to $60000 based on experience)
- 401(k)
Responsibilities
- Manage a portfolio of personal and commercial insurance accounts (75% personal lines 25% commercial lines)
- Provide comprehensive support to producers including quoting new and renewal business
- Handle billing inquiries and processes
- Utilize multiple carrier systems including Westfield Safeco Western Reserve Central Progressive and Hastings
- Deliver exceptional customer service by addressing client inquiries and resolving issues promptly
- Collaborate with team members to ensure efficient workflow and client satisfaction
Qualifications/Requirements
- Licenses/Designations: Property & Casualty (P&C) license required
- Experience: Minimum of 2 years in a similar role with exposure to both personal and commercial lines
- Technical Skills: Proficiency in Microsoft Office rating systems and agency management systems
- Soft Skills:
- Strong knowledge of the insurance industry
- Friendly and approachable demeanor
- Hardworking and dedicated
- Team-oriented with excellent collaboration skills
- Other Requirements:
- Multi-carrier experience preferred
- Background check reference check and credit check required prior to start date
- Availability to start before December 1st
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Key Skills
- Building Construction
- Logistics & Procurement
- Account Management
- Communication
- Client Services
- Jboss
About Company
The Jonus Group #1 Career Coaching Employment Agency - Best Mock Interviews, Linkedin Profile Optimization, Social Media Job Seekers, Outplacement Services, Career Goal Coach.
