Guest Services Representative FTE 1.0
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Job Location:
Mankato, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
19 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Guest Services Representative is primarily responsible for providing courteous and respectful customer service to patients visitors and staff in a professional manner. Responsibilities include assisting patients and guests to and from cars courtesy vans etc.; transporting patients; wheelchair recovery; wayfinding; calling taxi cabs and courtesy vehicles for patients and visitors; keeping patient loading zones clear; assisting with traffic control and being familiar with medical center resources. The position will have limited access to the electronic medical record to view patient room numbers and appointment locations.
Qualifications
A high school diploma or equivalent is required. Previous customer service experience in healthcare is preferred. Must be able to work independently and possess basic computer skills. Requires good communication telephone and human relation skills to interact with patients visitors and staff. Strong problem-solving skills are necessary. Must be able to adapt to unpredictable situations demonstrate tact and diplomacy in stressful situations and utilize de-escalation techniques.
Required Experience:
Unclear Seniority
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive ... View more
