VoC Strategic Initiatives Intern Summer 2026
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Job Location:
Irving, TX - USA
Monthly Salary:
$ 17 - 28
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.
What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.
We are looking for a customer-focused intern to contribute to our Voice of Customer (VoC) this role you will help design persona-based customer journeys that strengthen our listening capabilities and elevate the overall customer experience. You will analyze customer feedback behavioral data and VoC survey results to generate insights that inform product and service improvements.
Responsibilities:
Analyze feedback from surveys NPS and other Voice of Customer (VoC) channels to identify customer segments and experience gaps.
Apply statistical and gap analysis to validate segment differences and define clear persona boundaries.
Translate VoC insights into customer motivations needs and journey pain points.
Develop personas that capture demographics goals challenges preferences and journey patterns.
Create visual persona templates and documentation to bring customer journeys to life.
Present persona and journey insights with strategic recommendations to leadership and cross-functional teams.
Partner with Product Marketing and Customer Success to align personas with business priorities and address identified gaps.
Deliver actionable recommendations on how teams can apply personas and journey insights to decision-making.
Document methodology and establish guidelines for ongoing VoC listening journey mapping and best practice frameworks
Requirements:
Currently pursuing a Bachelors degree or MBA in Business Marketing Psychology UX Research Data Analytics or a related field
Strong analytical skills with the ability to identify patterns gaps and insights from complex customer data sets
Proficiency in Microsoft Excel and comfort with data segmentation gap analysis and statistical techniques
Experience with data visualization tools and creating clear compelling presentations that illustrate customer journeys and insights
Knowledge of customer research methodologies persona development and journey mapping principles
Familiarity with NPS programs Voice of Customer (VoC) listening channels and customer experience metrics
Ability to translate data and VoC findings into engaging stories that highlight customer motivations pain points and opportunities
Strong written and verbal communication skills to present insights and recommendations to cross-functional teams
Detail-oriented with the ability to manage multi-source data and synthesize feedback into actionable insights
Self-motivated with the ability to work independently on long-term projects while managing multiple priorities
Genuine curiosity about customer behavior journeys and how insights can improve the customer experience
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.
Our Base Pay Range for this position
$17.33 - $28.88McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age or genetic information. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.
Join us at McKesson!
Required Experience:
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
About Company
McKesson is the leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions. McKesson is the central nervous system of health care. At any given moment, in any given minute, we simultaneously execute thousands ... View more
