Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Service Delivery Manager London
Job Title: Service Delivery
Location: London
Job Type: Full-Time
Job Summary:
We are looking for a dynamic and results-oriented IT Service Delivery Manager with a proven track record of successfully overseeing the delivery of high-quality IT services and solutions.
Seeking a challenging role where you can leverage your leadership skills technical expertise and strategic mindset to drive operational excellence optimize service delivery processes and exceed client expectations in a dynamic and fast-paced environment.
What will your day to day look like
Service Management:
- Monitoring and coordinating IT servicedesk functions to ensure optimal service for our clients.
- Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary
- Taking ownership of critical incidents coordinating with resolution parties and establishing effective communication between stakeholders for root cause analysis
- Ensuring that systems procedures and methodologies are in place to support outstanding service delivery.
- Taking accountability for service delivery performance meeting customer expectations and driving future demand
Managing clients
- Hold monthly quarterly and biannual reviews with key stakeholders.
- Run reports to measure success against client KPIs and SLAs and analyse data to inform Quarterly Business Reviews (QBR) and Service Reviews
- Create and run ad-hoc reports to provide client status information for QBRs. Eg Windows Updates
- Continuously deliver reporting improvements minimising manual effort and maximising the use of reporting tools
- Create high quality client facing reports and deliver them to key stake holders
Efficiencies
- Support Team Leaders to do weekly ticket quality checks addressing required small improvements with the Engineers and raising bigger issues and recurrent problems with the Team Leaders
- Analysing third-party as well as internal processes and creating strategies for service delivery optimization
- Identify recurrent tickets and assist in minimizing their frequency.
- Continually monitor the information held on clients in ITGlue (ITG) and highlight missing information.
Requirements
To be successful in your role you must have:
A minimum of 3 years of MSP experience& service delivery experience.
ITIL Qualified
Strong customer service skills
Be able to present to external clients
Benefits
What we offer
23 Days birthday off
BUPA Cash Plan
50% Flexible working
Work from Home Allowance
Charity days off (2 days a year)
Training by professional and courses funded.
3 Social events a year
About Us
T-Tech is a fast-growing IT Consultancy Support and Cloud Service provider in the UK serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive understand how important it is to optimize day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk improve productivity and leverage IT to gain competitive advantage. At T-Tech were about keeping UK business up and running resolving problems quickly providing personal attention and providing our customers with reliable IT support when they need it.
Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud Networks & Security; Intelligent Automation; and Communications.
At T-Tech our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of T-Tech:
Service Centric- We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
United- We succeed as a team pulling together to achieve our goals. We understand and respect others views and perspectives. We communicate openly with each other sharing challenging and supporting.
High Standards - We take pride in the quality of our work. To give our best we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.
We are Agilein our thoughts and actions anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
T-Tech is one of the fastest growing IT Support and Cloud Services providers in the UK, serving small and medium-sized businesses. Our customers demand and deserve great service and responsive support. We understand how important it is to optimise day-to-day operations and we help our ... View more
