Contact Centre Brand Advisor South Korean Speaking
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Deliver a truly luxury experience to our customers.
- Develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes beyond the car
- Provide a tailored friendly and professional service with the customer firmly at the heart of what you do.
- Handle all customer interactions in a prompt professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.
- Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
- Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brands customers.
- Provide a value add service that enhances the customer experience and builds our brand and service reputation.
- Capture maintain and ensure quality of customer data.
- Identify and highlight any service related issues incidents or trends.
- Highlight and escalate issues as necessary.
Qualifications :
- Candidates will have significant experience of working in a high-end VIP customer service environment within the retail hospitality travel/leisure or luxury automotive sectors.
- Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
- A passion for delivering first class customer service.
- The ability to adapt and be flexible.
- Excellent verbal and written communication skills in English and South Korean.
- Good social and interpersonal skills personable with strong emotional intelligence.
- Good listening skills.
- Excellent problem solving skills.
- Quality focused with attention to detail.
- A genuine interest in the campaign brand.
- A warm helpful and positive approach.
- Dynamic proactive confident self-motivated and driven to succeed.
- A team player.
- IT Savvy with good MS Office and keyboard skills.
Additional Information :
Operational Hours:
- Monday - Friday 12:00am 8:00am
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Digital Marketing
- Marketing
- Management Experience
- Profit & Loss
- Analysis Skills
- Microsoft Powerpoint
- Market Research
- Project Management
- Product Management
- P&L Management
- Product Development
- Branding
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
