Eligibility Worker (Human Services Specialist 3) Bilingual Required EnglishSpanish

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

Bilingual Required: English & Spanish

To qualify for this position you must be bilingual in English & job offer will be contingent upon passing a test evaluating your proficiency in the bilingual requirements for this position. Upon passing the test you will receive 5% bilingual differential pay.

Opportunity awaits!

Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians This opportunity offers growth and the chance to positively impact lives.

As an Eligibility Worker you will work in the Portland Branch (on NE Glisan Street) assisting Oregonians in-person.

Summary of Duties

As an Eligibility Worker (Human Services Specialist 3) you will:

• Perform eligibility determinations redeterminations periodic reviews and updates to changes for ODHS Oregon Health Authority (OHA) and Department of Early Learning and Care (DELC) programs.

• Interview applicants in person and by phone to gather information needed to assess and determine if there is a need for services and benefits.

• Assessing client family strengths and needs connecting families to other resources and programs.

• Update narrative reports to reflect new information gathered from clients and collateral sources including key findings and conclusions.

Learn more about our programs as your work providing services will be through the Oregon Eligibility Partnership (OEP).

Minimum Qualifications

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies rules and guidelines applicable to the clients situation.

• An equivalent combination of education training and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience in communicating both verbally and in writing complex and technical information in an understandable language to individuals with diverse educational linguistic cultural backgrounds.

• Experience preparing and maintaining thorough client records and narratives.

• Experience researching interpreting and applying policies and regulations in a work environment with frequently changing processes.

• Demonstrated effectively prioritizing tasks and managing time to meet deadlines while using independent judgment to enhance overall productivity.

• Demonstrated experience to maintain composure and professionalism while effectively engaging with applicants or clients in escalated or emotionally charged situations.

Working Conditions

• Work schedule is a tradition work week Monday-Friday.

• Work is conducted in offices and other program sites.

• May interact with clients who are under emotional or financial stress.

• May require sitting at a terminal or telephone for prolonged periods of the workday.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials resume and job history are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The State of Oregon does not request or require your age date of birth attendance or graduation dates from an educational institution during the application process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• May require a valid drivers license or other acceptable method of transportation.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans preference:

• Veterans preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible the salary range will increase by 6.95%.

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. If you contact the recruiter please include the job requisition number.

• Email:

• Phone (call or text):

Come for a job. Stay for a career. Make a difference... for a lifetime!