Senior Manager, UX Design, Amazon Delivery Customer Experiences
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Job Location:
Bellevue, WA - USA
Yearly Salary:
$ 162300 - 268400
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you interested in helping Amazon elevate the expectations of convenience and confidence when it comes to delivery returns and re-commerce in shopping
Amazon Deliverys Customer Experiences team (ADX CX) is seeking a Senior UX Manager to join us in shaping products and services that will enable millions of customers worldwide to control when where and how they receive and manage purchases from Earths largest selection. As a diverse group of design and research professionals this means driving innovation for our customer experiences alongside Amazons ever-evolving delivery returns and re-commerce capabilities and services. We partner with multi-disciplinary teams across our organization and Amazon to ensure these innovations are easy reliable seamless and delightful for customers worldwide.
Qualities that will help you succeed:
You are an outcome-oriented design leader with a soli foundation in UX driving cultures of innovation and coaching teams toward greater success.
You drive a creative outlook on driving efficiency improving operations and scaling impact across multi-disciplinary teams and partners.
You enjoy educating peers teams and cross-functional partners on how to build bar-raising design experiences through effective communication empathy relationship-building and growth mindsets.
Key job responsibilities
As a cornerstone of design leadership for our team and the broader Amazon Delivery Experience design organization you will:
Manage and grow a design team that spans support across an array of products and programs in the organization
Partner with leaders within and outside of the organization to define visions influence strategies and investments and drive a culture of innovation
Lead and manage team resources budgets and success criteria to align with business priorities and improve design team partnerships
Align and coach your team through continuous improvements in prioritization efficiency and personal career development
Educate and advocate for a high bar in design thinking and quality of design in partnership with leaders across the organization
Contribute to the advancement of the design community within the organization and across Amazon
About the team
The Amazon Deliverys Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration collaboration and connection by bringing their authentic selves to work and respecting everyones unique voices. We love complex problems growing in fast-evolving environments taking action and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.
12 years of design experience
7 years of leading multi-disciplinary Design teams (ie. visual design interaction design user research etc.) experience
Experience leading a diverse team in the delivery of experiences from end to end (user flows wireframes high-fidelity visuals)
Experience presenting to and effectively advising senior leaders outside of design
Experience leading embedding design within product teams for agile design and development collaboration
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162300/year in our lowest geographic market up to $268400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Deliverys Customer Experiences team (ADX CX) is seeking a Senior UX Manager to join us in shaping products and services that will enable millions of customers worldwide to control when where and how they receive and manage purchases from Earths largest selection. As a diverse group of design and research professionals this means driving innovation for our customer experiences alongside Amazons ever-evolving delivery returns and re-commerce capabilities and services. We partner with multi-disciplinary teams across our organization and Amazon to ensure these innovations are easy reliable seamless and delightful for customers worldwide.
Qualities that will help you succeed:
You are an outcome-oriented design leader with a soli foundation in UX driving cultures of innovation and coaching teams toward greater success.
You drive a creative outlook on driving efficiency improving operations and scaling impact across multi-disciplinary teams and partners.
You enjoy educating peers teams and cross-functional partners on how to build bar-raising design experiences through effective communication empathy relationship-building and growth mindsets.
Key job responsibilities
As a cornerstone of design leadership for our team and the broader Amazon Delivery Experience design organization you will:
Manage and grow a design team that spans support across an array of products and programs in the organization
Partner with leaders within and outside of the organization to define visions influence strategies and investments and drive a culture of innovation
Lead and manage team resources budgets and success criteria to align with business priorities and improve design team partnerships
Align and coach your team through continuous improvements in prioritization efficiency and personal career development
Educate and advocate for a high bar in design thinking and quality of design in partnership with leaders across the organization
Contribute to the advancement of the design community within the organization and across Amazon
About the team
The Amazon Deliverys Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration collaboration and connection by bringing their authentic selves to work and respecting everyones unique voices. We love complex problems growing in fast-evolving environments taking action and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.
12 years of design experience
7 years of leading multi-disciplinary Design teams (ie. visual design interaction design user research etc.) experience
Experience leading a diverse team in the delivery of experiences from end to end (user flows wireframes high-fidelity visuals)
Experience presenting to and effectively advising senior leaders outside of design
Experience leading embedding design within product teams for agile design and development collaboration
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162300/year in our lowest geographic market up to $268400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior Manager
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
About Company
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