Travel Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Bilingual Travel Advisor
Overview
Your Role as a Bilingual Travel Advisor:
- Assist customers with travel inquiries providing information on destinations accommodations and activities.
- Maintain accurate data input of customer inquiries preferences and feedback in the travel services database.
- Ensure client complaints and issues are addressed and logged in accordance with the companys complaints escalation policy.
- Ensure all support calls and when applicable emails are answered and resolved within the agreed Service Level Agreements (SLAs) and logged appropriately.
- Troubleshoot travel-related issues using open questions support documents and system training.
- Offer personalized travel recommendations and solutions based on customer needs and preferences.
Requirements
- High School Diploma or higher.
- Native or C2 level in German.
- Good level of English (C1).
- At least 6 months of experience in customer service preferably in the travel industry.
- Strong problem-solving skills.
- Excellent troubleshooting abilities.
- EU citizenship.
- Residence card with Full Market Access only.
Benefits
-
Contract:
- Full-time position.
- Remote working options available.
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Additional Benefits:
- Private health and life insurance.
- Performance bonus.
- 25 days of annual leave.
Office Hours: Monday to Friday 08:00 23:00
If you are passionate about travel and providing excellent customer service and meet the qualifications we encourage you to apply!
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
