Product Ops Manager

About Us:

Ambience Healthcare is the leading AI platform for documentation coding and clinical workflow built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by top health systems across North America Ambiences platform is live across outpatient emergency and inpatient settings supporting more than 100 specialties with real-time coding-aware documentation. The platform integrates directly with Epic Oracle Cerner athenahealth and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma Ambience is headquartered in San Francisco and backed by Oak HC/FT Andreessen Horowitz (a16z) OpenAI Startup Fund Kleiner Perkins and other leading investors.

Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers technologists clinicians and innovators.

The Role:

Were looking for our founding Product Operations Manager to build and scale the systems that power Ambiences product development. Youll be the connective tissue between Product Engineering Customer Success and Go-to-Marketensuring predictability clarity and transparency across our roadmap release timing and success metrics.

This is a highly visible cross-functional role where youll define how Ambience builds ships and learns. From shaping our Product Development Lifecycle (PDLC) to launching our AI Lab and Customer Early Access Program youll enable our teams to move faster learn continuously and deliver products that delight clinicians and health systems.

Our Product roles are hybrid in our SF office 3x/wk.

What Youll Do:

• Drive roadmap & release excellence. Establish a predictable release operating model with Product & Engineering ensuring roadmap clarity and visibility for all stakeholders. Lead cross-functional product education sessions and partner with Engineering on release tooling (flagging rollback observability).

• Turn feedback into insights. Build structured intake channels for clinician and customer feedback partner with PMs to translate signals into insights and launch Ambiences AI Lab and Early Access Program to accelerate innovation and customer engagement.

• Define the PDLC & enablement playbooks. Create Ambiences Product Development Lifecycle with clear gates (Discovery Alpha Beta GA) and exit criteria. Develop enablement playbooks and materials to help Product Managers GTM and CS teams consistently and confidently bring features to market.

• Measure product success. Build BI dashboards to track adoption usage ROI and clinical outcomesensuring success metrics are the trusted source of truth for executives and cross-functional teams.

Who You Are:

• A systems thinker. You design scalable processes and frameworks not one-off fixes and bring clarity to complex ambiguous problems.

• A cross-functional leader. You can align Product Engineering GTM and CS around a shared plan influencing without direct authority.

• A strong communicator. Whether presenting a roadmap update explaining a process change or sharing data insights you tailor your message to any audience.

• Analytical and data-driven. Youre fluent in building dashboards and translating raw product data into actionable insights.

• An enablement-oriented partner. You ensure everyonefrom PMs to executivescan confidently communicate and drive adoption of new releases.

• Experienced. You bring 6 years in Product Operations Technical Program Management or Product Management with a proven record of building operational systems.

• Bonus points for experience in enterprise SaaS running early access programs or innovation labs and working in mid-sized high-growth B2B startups.

What Success Looks Like

• Features reach 50% adoption in under 8 weeks with first feedback cycles starting within 48 hours of release.

• Clinician and customer insights are systematically captured and drive product decisions.

• Ambiences PDLC and enablement playbooks are institutionalized and trusted across the company.

• Dashboards and product metrics become the go-to source of truth for leadership.

Pay Transparency

We offer a base compensation range of approximately $180000 $220000 per year exclusive of equity. This intentionally broad range provides flexibility for candidates to tailor their cash and equity mix based on individual preferences. Our compensation philosophy prioritizes meaningful equity grants enabling team members to share directly in the impact they help create.

Are you outside of the range We encourage you to still apply: we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate.

Being at Ambience:

• An opportunity to work with cutting edge AI technology on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients

• Dedicated budget for personal development including access to world class mentors advisors and an in-house executive coach

• Work alongside a world-class diverse team that is deeply mission aligned

• Ownership over your success and the ability to significantly impact the growth of our company

• Competitive salary and equity compensation with benefits including health dental and vision coverage quarterly retreats unlimited PTO and a 401(k) plan

Ambience is committed to supporting every candidates ability to fully participate in our hiring process. If you need any accommodations during your application or interviews please reach out to our Recruiting team at . Well handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates.

Required Experience:

Manager