Under moderate supervision and following policies procedures and guidelines for a particular library site or unit the Library Associate II coordinates and provides routine and complex/specialized library services and information in public services and/or technical services settings. Assists patrons with the use of increasingly sophisticated library resources including various technology applications electronic resources computers and office equipment; triages requests for materials information and other services; and refers complex questions to appropriate supervisor or other staff. Develops improvements in workflow. Collaborates with other library staff. May train organize and/or monitor the work of other associates students or volunteers with supervisory input. Works independently when scheduled for evenings/weekends depending on library site. May be responsible for a library facility including opening/closing tasks and emergency or security-related situations with supervisory input.
**Visa sponsorship is not available for this position. Also Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Associate degree or 60 undergraduate credits.
Three years of work experience in a library archives museum or customer service environment.
Note: Experience in lieu of education may be considered if the combination of undergraduate education and experience working in a library archives museum or customer service environment is equivalent to five years.
Knowledge of library systems and electronic customer service and oral/written communication in problem-solving prioritizing requests and policy interpretation. Demonstrated desire to take on additionally progressive responsibilities. Experience working in a health care setting.
Experience participating in workplace teams. Familiarity with medical terminology.
Required Experience:
IC
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