Data Analyst (Customer Experience)

About HIVED

At HIVED were steamrolling forward as one of Europes fastest growing startups and our momentum shows no signs of slowing.

Based in London we are a climate and logistics start-up building the first sustainable parcel delivery network at scale powered by a 100% electric an ever-growing industry where unreliable service has long been the norm HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis Nespresso Uniqlo H&M brands and more we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut Bain HelloFresh ASOS Apple and Google employees and we are backed by some of Europes leading investors and VCs in climate-tech logistics and mobility including Planet A Ventures Maersk Growth Pale Blue Dot VC Eka Ventures NordicNinja VC and the British government. Were passionate about driving innovation and redefining the future of delivery.

Role Overview

We are looking for a driven and communicative and Data Analyst to drive business outcomes through smart and impactful use of data. Our ideal future colleague cares deeply about creating business impact translating business context and problem statements into actionable data insights and collaborating across Product Tech Commercial and Customer Support.

We believe in opinionated analytics and creating an edge through intelligent use of technology and data in an industry that has been stuck in its ways for too long - for better or worse. Thats why we empower our growing team of engineers data and product folks by embedding them in product-centered cross-functional squads for meaningful business context. Theyre encouraged to take initiative for impactful projects from day one. We hone our craft and grow our skills as data professionals through functional reporting lines and regular catch-ups and knowledge sharing sessions across the Data organisation.

In your day-to-day you will come up with innovative solutions to business problems and identify new (product) opportunities using data. You will define meaningful KPIs and metrics and capture them in data models and reports. Being embedded in the Customer Experience Squad you will work closely with your team mates across Tech Product and UX to deliver product insights and advance the product strategy. You will also collaborate with our Commercial team to define and report on suitable performance metrics across delivery performance customer satisfaction and more.

How you move the needle at HIVED:

• Through developing and refining actionable KPIs across product operational and commercial metrics
• Through using product analytics to understand user behaviour and sentiment across recipients and retailers
• Through delivering user-friendly reporting solutions and implementing scalable data models

Responsibilities

• Develop meaningful performance metrics and dive deeper into the data to push these into the right direction
• Create powerful data products dashboards and reports to deliver actionable insights to your team mates
• Collaborate with business users excite them with your solutions and advance data adoption in the organisation
• Collaborate with fellow Data team members to grow and improve the analytics platform through clean code helpful tooling best practices and standards for analytics at scale

Your profile

• 3 years of experience in a similar analytics or business intelligence business analyst or data science role
• A passion for clean efficient and meaningful SQL queries
• Previous experience using modern BI tools (we use Looker LookML)
• Preferably some experience working with Python in an analytics context
• Deeply outcome-focussed and analytical mind and great attention to detail
• A high-energy and bold communicator who enjoys collaborating across teams from different functions

Technologies we use

• Programming languages: SQL LookML Python
• Analytics: Looker Looker Studio and geospatial analytics tools
• Development tools and frameworks: dbt pandas data-diff Elementary (read more about our analytics platform here)
• Data lake and warehouse: BigQuery Iceberg BigLake

How we reward our team

• Dynamic hybrid working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• 1 Birthday Day Off 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental vision & mental health therapy
• Bi-annual performance reviews and tailored development plans
• Competitive salary EMI options scheme
• Annual compensation review
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• Community volunteer days
• Cycle to work scheme
• Dog friendly office and depots
• MacBook Air or Windows Laptop (depending on your preference)

Want to learn more

• Meet the team in 60 seconds: Behind the scenes with HIVED
• HIVED is B Corporation certified
• We are named as UK StartUp of the Year 2024
• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
• Check the Impact Report 2024
• Keep up with HIVED here