Network Administrator Project Lead

Scope of the project:

As the Agency continues to see increased growth of Enterprise Applications such as with the Electronic-Health-Records (EHR) initiative the Agency s Office of Information Technology (OIT) is upgrading the Agency s base network and wireless infrastructure to allow critical systems to better leverage network resources data assets infrastructure and systems. Consistent with the best security practices DPH has upgraded the Agency s enterprise wireless networking system with focus on integration into an existing Identity-Based Networking Services (IBNS) solution.

Responsibilities include statewide travel to agency facilities to assist with network equipment upgrades facility relocations issue resolution and the installation and configuration of enterprise wireless access points.

The applicants selected will work under the general guidance of the Network Operations team but will also be required to work closely with other teams and Agency staff at all levels. Selected candidates will follow the Agency s Change Management process and track and document the work and other tasks regularly communicating status updates to management and project manager.

Candidates must be self-motivated team-oriented work under limited supervision and respond to priority tasks as needed.

Daily Duties / Responsibilities:

The network administrators for these openings under the general guidance of the assigned Agency Network Manager or lead will coordinate daily/weekly assignments for the installation deployment diagnostics and troubleshooting of the Agency s critical enterprise wireless and network infrastructure. The network administrators will work with Network Security and other IT professional groups and non-IT staff to assist with problem resolution mitigation of issues and to provide technical solutions. The network administrators will ensure assignments are completed accurately and on-time and regularly provide: progress tasks and deliverables status updates to the assigned manager.

Specific duties and responsibilities will include but not limited to the following:

• Monitor and identify issues with Agency wireless networks and remediate
• Support wireless and network connectivity on Windows-based systems
• Support wireless and network connectivity on Mac-based systems
• Support wireless connectivity on various Tablets and Phones (i.e. Apple devices)
• Manage the wireless network/device lifecycle at all stages
• Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems
• Assist with ISE registration of devices on the network
• Conduct onsite wireless assessments. Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad.
• Perform enterprise wireless network deployments installations and upgrades
  • Requires comfort working on a ladder; ability to lift 40 lbs.
• Perform firmware/software/security/feature upgrades and other maintenance tasks
• Monitor Agency trouble ticket system and complete network assigned tickets
• Will serve as the Agency s first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems.
• Assists Agency staff/contractors in resolving wireless and other network related problems
• Coordinate and assist with testing and validation
• Adhere to State and Agency security and IT policies and standards
• Work closely with key stakeholder groups including Network Security and Server Hosting to ensure the appropriate level of engagement and focus is maintained
• Assists various IT groups with other non wireless tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)
• Create maintain and review/improve upon notes and wireless documentation
• Ability to plan organize review and implement associated project milestones to completion.
• Provides updates to Project Team

Each selected candidate will be utilized for 40 hours per week for the duration of this project. Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina and the selected applicants must be flexible to the potential of travel days being extended beyond normal business hours.

Applicants must demonstrate good oral and written communication skills and be able to provide effective phone desk-side and support via email. Applicants must be able effectively communicate technical and project details with IT and non-IT staff and at all levels.

Module support of the project.

• DPH will require that the selected applicants sign the DPH confidentially agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure.
• Any changes to hours per day/week worked must be approved by DPH.
• Contractors must be available or onsite to DPH during each day/week at the Agency s discretion excluding state holidays throughout the term of the contract with any at-home/remote-work (i.e. outside the Agency) requiring prior approval.
• DPH may require that the selected applicants successfully complete online HIPAA training.
• There will be a weekly review between each contractor and DPH to ensure the expectations of this agreement are met.
• Contractors must form productive working relationships with individuals from diverse backgrounds and at all organizational levels.
• DPH will not accept any offers including an up-lift charge. The rate paid per contractor must not exceed the maximum rate established for this position described in the State contract terms.
• Contractors are required to follow Agency IT Standards policies and procedures including documentation.
• All notes documents and work-product resulting from this SOW become the sole property of the South Carolina Department of Health and Environmental Control and Contractors agree not to publish share or publicize without the prior written permission of DPH.

DPH will provide:

• All required network accounts access rights and tools to complete tasks.
• Any DPH required training such as Agency online HIPAA.
• Staff to assist with any application or procedure questions.
• State vehicle if available and scheduling of vehicles for job duties
• Workstation (i.e. Laptop) and required software.

Required Skills (rank in order of Importance):

1. 3 years Local Area Network (LAN) WLAN WAN
2. 3 Year - Network administration CISCO and Palo Alto Firewall
3. 3 years Cisio Identify Services Engine (ISE)
4. 3 years of Ticketing System
5. Understanding of computer and network operating system fundamentals (e.g. operating systems applications storage networking)
6. Ability to climb and work on a ladder to reach ceiling to install wireless access points.
7. Ability to lift and move PCs monitors and other equipment.
8. Valid driver s License
9. Interpersonal skills
10. Verbal communication skills written communication skills

Preferred Skills (rank in order of Importance):

1. Network Certification
2. Solarwinds Orion
3. Ekahou Sidekick

Required Education: Associates Degree in a relevant field of work or high school diploma with equivalent work experience.

Required Certifications: None

Interview Process (who will conduct i/v phone or in-person how many rounds of i/v s)

One initial round of Teams video interviews will be scheduled for the top 3 candidates after the close of the posting date. If no candidate is selected a second round of interviews will be conducted.

Schedule Interview: How soon can you schedule an interview (date / times)

After the closing date the top candidates will be notified of Teams interview times.