Customer Relations Manager (motor industry)

Job Position: Customer Relations Manager (motor industry)

Ref: 5104

Location: PE/Gqeberha

Salary: R20 000 per month commensurate with qualification and experience incentive medical aid and provident

Email your CV to

Qualifications / Requirements:

• Grade 12
• Clean criminal record
• Computer literacy (Office suite)
• Good verbal and written communication skills
• Previous experience in social media advertising and managing different social media platforms
• Strong analytical skills: analysing data to identify trends patterns and insights to improve customer interactions and strategies
• Technical proficiency: understanding CRM software and tools to configure customise and troubleshooting issues that may arise
• Project management skills: ability to plan execute and monitor CRM projects ensuring they are completed on time and within budget
• Marketing and/or event organising experience
• Customer-centric mindset: focus on understanding customer needs and behaviour to personalise interactions and enhance customer experiences
• Problem-solving skills: able to quickly identify and address issues that may impact CRM performance or User experience
• Extremely good at communicating with potential customers especially telephonic and must have a neat appearance

Key Performance Areas:

• Analyzing customer data and trends to identify opportunities for improving customer relationships and sales
• Develop and implement strategies to improve customer retention and increase customer loyalty
• Collaborate with sales marketing and customer service teams to ensure a seamless customer experience
• Monitor key performance indicators (KPIs) to track the success of CRM initiatives
• Collaborate with IT teams to troubleshoot any technical issues with the CRM system
• Continuously identify and implement best practices for CRM management
• Plan and execute marketing initiatives that aim to increase sales and create awareness of the brand - these include and are not limited to: Demo Days Breakfast Runs Drive and Dines Golf Days Vehicle/Motorcycle launches

• Manage marketing campaigns
• Create and submit marketing plans every quarter
• Report on Corporate Events monthly
• Manage social media platforms according to content sent by Head Office
• Assist with CSI Initiatives in collaboration with the HR department
• Plan and execute customer board meetings that reflect on data drawn from the CRM systems
• Brand management including but not limited to: ordering vehicle signage ordering business cards branding material management dealership graphics management etc

Qualifications / Requirements:

• Grade 12
• Clean criminal record
• Computer literacy (Office suite)
• Good verbal and written communication skills
• Previous experience in social media advertising and managing different social media platforms
• Strong analytical skills: analysing data to identify trends patterns and insights to improve customer interactions and strategies
• Technical proficiency: understanding CRM software and tools to configure customise and troubleshooting issues that may arise
• Project management skills: ability to plan execute and monitor CRM projects ensuring they are completed on time and within budget
• Marketing and/or event organising experience
• Customer-centric mindset: focus on understanding customer needs and behaviour to personalise interactions and enhance customer experiences
• Problem-solving skills: able to quickly identify and address issues that may impact CRM performance or User experience
• Extremely good at communicating with potential customers especially telephonic and must have a neat appearance

Key Performance Areas:

• Analyzing customer data and trends to identify opportunities for improving customer relationships and sales
• Develop and implement strategies to improve customer retention and increase customer loyalty
• Collaborate with sales marketing and customer service teams to ensure a seamless customer experience
• Monitor key performance indicators (KPIs) to track the success of CRM initiatives
• Collaborate with IT teams to troubleshoot any technical issues with the CRM system
• Continuously identify and implement best practices for CRM management
• Plan and execute marketing initiatives that aim to increase sales and create awareness of the brand - these include and are not limited to: Demo Days Breakfast Runs Drive and Dines Golf Days Vehicle/Motorcycle launches

• Manage marketing campaigns
• Create and submit marketing plans every quarter
• Report on Corporate Events monthly
• Manage social media platforms according to content sent by Head Office
• Assist with CSI Initiatives in collaboration with the HR department
• Plan and execute customer board meetings that reflect on data drawn from the CRM systems
• Brand management including but not limited to: ordering vehicle signage ordering business cards branding material management dealership graphics management etc

R20000 per month commensurate with qualification and experience incentive medical aid and provident