Software Support Specialist

Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.

We are more than 36000 people in over 70 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.

Role description:

We are currently seeking a full-time Software Support Specialist. This position will be a hybrid role based out of Fort Lauderdale FL. The applicant should be self-motivated and able to take initiative in a dynamic environment. Candidates are expected to have strong communication skills both written and verbal and should be able to work independently or as part of a team.

Role accountabilities:

The ideal candidate will provide technical support for custom software solutions.

Principal Duties and Responsibilities can include:

• Provide on-site support to end users at the FDOT District 4 traffic management center 2-3 days per week
• Installs and uninstalls of various software
• Audits on applications including users and data
• Tracking and routing problems and requests and documenting resolutions
• Research questions using available information resources and advise users on appropriate action
• Diagnose and resolve technical hardware and software issues
• Recommending solutions to business software/hardware system problems
• Work on multiple phases of projects independently as well as coordinate activities with the software development team to resolve technical and/or business issues
• Gather business requirements for developing enhancements to support business processes
• Stay current with system information changes and updates
• Create test scripts and participate in testing new application changes and new software releases
• Assist in the implementation of all application enhancements
• Track company licenses and process renewals or purchases of new software
• Update end user support documentation

Qualifications & Experience:

• 4-year Bachelors Degree preferred
• 3-5 years of information systems and/or software support experience
• Knowledge of SQL ability to write queries and scripts preferred
• Transportation experience preferred but not required

Why Arcadis

We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.

Together we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality Diversity Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women minorities people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race creed color religion national origin sex age disability marital status sexual orientation gender identity citizenship status disability veteran status or any other basis prohibited by law.

Arcadis offers benefits for full time and part time positions. These benefits include medical dental and vision EAP 401K STD LTD AD&D life insurance paid parental leave reward & recognition program and optional benefits including wellbeing benefits adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per salary range for this position is$57786 - $77048. Actual salaries will vary and are based on several factors such as experience education budget internal equity project and location.

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