Team Leader

Team Leader

Salary: 29601 per annum(pro rata) plus company benefits

Location: Glasgow G2 5NW

Contract: Full Time 6 month Fixed Term contract

Shifts: 37.5 hours per week Monday to Friday 8.30am until 5pm operational hours with 1 hour unpaid lunch break

Work Model: Fully onsite

Williams Lea seeks an Team Leader to join our team!

Williams Lea is the leading global provider of skilled technology-enabled business-critical support services with long-term trusted relationships with blue-chip clients across investment banks law firms and professional services firms.

Williams Lea employees nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments from centralised Williams Lea onshore facilities and through best cost company offshore locations.

Purpose of role

The primary focus of the Team Leader will be to manage the day to day services in Glasgow supporting the Account Manager in areas such as productivity quality and continuous improvement. The Team Leader will effectively follow up all Client related queries actively delegating and managing work to ensure best practice is maintained and procedures are met in all areas. The Office Manager will liaise with the operators over any issues or change in process implementing changes and improvements to the service.

Key responsibilities

• Meet and wherever possible exceed targets and expectations set on an individual and team basis
• Undertake any reasonable duties as requested by Account Manager
• Be responsible for the day to day running of the team
• Ensure that the workload and team is staffed correctly i.e. absence and holidays
• Conduct and manage onsite training needs
• Monitor staff attendance and timekeeping and respond to issues
• Management of absence process and procedures making sure cover is in place in all areas
• Liaise regularly with the operators to give updates on workflow deadlines and problems so that Client requirements can be effectively managed
• Conduct Team meetings and regular 1-2-1 sessions ensuring effective communication.
• Support the Account Manager with all Annual and Interim reviews
• Relate accurate information to users on progression of their work
• Ensure the team is working efficiently and effectively to complete the SLAs
• Investigate errors within the team and provide a full written report to the Account Manager
• Arrange monthly management information to be given timely to the Account Manager
• Support colleagues and work as a team in order to achieve the best results for the clients
• Able to represent and communicate issues on behalf of the Account Manager

Personal attributes

• Demonstrate strong management and team leading skills in an office environment
• Customer focused with the ability to liaise at all levels
• Exceptional communication skills
• Confident and with a professional business-like manner
• Ability to work under pressure maintaining accuracy and delivering against timescales
• Excellent time management and Organisational skills
• Ability to carry out delegated functions/tasks/projects
• High level of confidentiality in management of staff
• Able to meet deadlines and priorities tasks
• An understanding of an employers statutory and best practice Health & Safety requirement
• Strong administration skills and fully conversant with Microsoft packages such as Word and Excel

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being we offer a comprehensive benefits package including but not limited to:

• 25 days holiday plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TVs laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (which includes colour nationality and ethnic or national origins) religion or belief sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .

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