Senior Engineering Director

Available Locations: Austin TX

About the Role

As the Director of Engineering: Enterprise Platform you will lead the engineering efforts behind Cloudflares dashboard with a central focus on developing and enhancing Cloudflares control plane. You will play a central role in helping Cloudflare grow 5x over the next 5 years. Alongside your Product Management counterparts your mission is to enhance customer and prospect engagement with our products and the company as a whole. Youll tackle challenges such as:

• Platform for Large Customers: The Enterprise Platform Team provides a powerful platform to deliver exceptional user experiences for large customers. This includes building and maintaining systems that empower Cloudflares customers to use features like API & SDK (including Terraform) Authentication and Authorization (SCIM RBAC SSO 2FA) Configuration Management and Data Localization . The team also delivers an internal developer experience at scale empowering Cloudflares product teams to leverage the platforms capabilities..
• API Platform and SDKs: The team manages all API services SDKs the API Gateway and associated tooling that customers use to configure and monitor Cloudflare.
• Domain and Configuration Management: You will lead the development of the platform and product features for Domain Management and Config Management (Config Sharing Versioning Localization) ensuring a robust and intuitive experience for customers.
• Identity and Access Management: The Enterprise Platform Team owns and maintains the services and APIs that manage customers Cloudflare Access Policy and Authentication mechanisms for Cloudflares APIs.
• Organization and Partner Management: The team manages the systems and APIs customers use to define and manage their organization and accounts.

In this role youll lead a team of engineering managers and engineers collaborating closely with product management design and go-to-market teams. Youll also work with product teams across the company to address these challenges. Additionally youll be responsible for fostering a high-performance culture within your team and promoting engineering excellence throughout Cloudflare.

Key Responsibilities

• Leadership and Accountability
• Lead by example setting high standards for ethics and integrity.
• Develop leaders within your organization who have their own track records of success.
• Delivery and Execution
• Drive goal-setting initiatives and take individual ownership of key objectives including cross-functional projects.
• Ensure regular progress updates are shared with peers executives and other stakeholders.
• Validate team-level goals for appropriate stretch and impact making adjustments as needed.
• Monitor delivery across teams unblocking obstacles to maintain progress.
• Address underperforming teams by implementing necessary changes.
• Strategic Thinking and Vision
• Break down ambiguous problems into concrete goals with clear outcomes.
• Set a common direction and strategy across teams creating cohesion around the mission.
• Identify opportunities to leverage existing skills tools and technologies to accelerate delivery and minimize waste.
• Develop a vision for the future of your area and inspire collaboration among other leaders.
• Technical Excellence
• Use your engineering expertise to identify improvement opportunities enhancing product quality and development velocity.
• Work with engineering managers and principal engineers to implement best practices.
• Ensure quantitative measures exist for teams using data to identify issues and take corrective action.
• Stay informed about modern UX stacks and web technologies to effectively lead technical discussions.
• Ensure the operational maturity of the platform and services. You will be directly responsible for defining and maintaining the Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for the Cloudflare API at scale.
• Customer Focus
• Deeply understand customer problems by analyzing support themes engaging with customer-facing teams and interacting with customers directly.
• Develop strategies to serve the needs of customers who primarily use APIs or Terraform.

Key Competencies

• Leadership Skills
• Proven ability to lead and develop high-performing teams in a dynamic environment.
• Experience reorganizing teams to improve success and adapt to changing goals.
• Execution Excellence
• Strong track record of managing competing priorities and ensuring critical tasks are completed.
• Ability to break down complex problems and drive continuous iterative progress.
• Influence and Communication
• Exceptional communication skills capable of persuading and influencing cross-functional teams.
• Ability to articulate a clear vision and inspire others to collaborate.
• Technical Proficiency
• Deep understanding of modern UX stacks and web technologies.
• Engineering background preferred; ability to engage credibly with technical teams.
• Data-Driven Decision Making
• Fluent in working directly with data to inform decisions and persuade stakeholders.
• Ability to define and track key metrics to measure progress and impact.

Bonus Points

• Platform Mindset and Internet Expertise
• Understanding of how the Internet works at layers 2 through 7 or mastery in a similarly complex domain.
• Use a platform mindset to abstract complexity associated with building foundational tools that empower other engineering teams to leverage this expertise without needing to be specialists themselves.
• Experience managing requirements from both internal and external stakeholders.
• Hands-On Experience
• Experience developing web properties or contributing to open-source projects.

Qualifications

• Bachelors or Masters degree in Computer Science Engineering or equivalent experience
• 10 years of experience in software engineering with experience leading multiple managers and organizations larger than 30 people.
• Demonstrated excellence in building public-facing UX in an enterprise setting.
• Proven track record of driving organizational excellence and making tough decisions when necessary.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.