Client Onboarding and Service Training Manager
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Monthly Salary:
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Department:
Job Summary
As a Client Onboarding and Service (COS) Training Manager within JPMorgan Chase you will play a pivotal role in designing delivering and evaluating high-quality training programs that enhance employee skills and productivity. You will be responsible for deeply understanding the evolving needs of the business translating those needs into targeted training solutions that drive operational excellence and support strategic objectives. This is a high-demand role supporting the Solution Center requiring agility resilience and the ability to deliver under pressure while maintaining high standards of quality and effectiveness. You will also lead a team of Training resources and Subject Matter Experts (SMEs) providing coaching and support to ensure effective knowledge transfer and training delivery.
Job Responsibilities
- Lead and manage a team of SMEs providing coaching and guidance to facilitate effective training delivery even for those without formal training backgrounds.
- Regularly engage with business leaders and stakeholders to proactively identify training gaps gather feedback and ensure alignment of learning initiatives with business priorities.
- Support priority business initiatives by partnering with business stakeholders SMEs and other learning professionals to design and deploy effective training solutions with measurable impact to business results.
- Enhance employee productivity through KPI-driven training initiatives focusing on measurable outcomes and continuous improvement.
- Leverage instructional design principles to create diverse learning engagements including e-learning modules workshops and seminars.
- Foster a culture of continuous learning and growth through targeted training programs that inspire and empower employees.
- Manage and lead New Hire and in-role learning curriculums within Merchant Services Solution Center.
- Work with management to prioritize key learning needs while coaching team through effective training solutions and delivery.
- Support L&D project delivery schedules and coordinate feedback loops for continuous improvement.
- Act as a Training and Development Subject Matter Expert to ensure effective development programs.
Required qualifications capabilities and skills
- 5 years of experience in learning development needs assessment performance consulting and training program support preferably in a complex or high-demand business environment.
- Minimum of 3 years experience managing and developing a team of Subject Matter Experts (SMEs) including those without formal training backgrounds with a proven ability to coach and mentor around adult learning theories and delivery across various modalities (e.g. classroom virtual e-learning).
- Demonstrated ability to translate business needs into effective learning solutions with strong stakeholder engagement and partnership skills.
- Superior analytical problem-solving and decision-making skills with a track record of innovative thinking and continuous improvement.
- Advanced proficiency in content development software (e.g. Articulate 360 Camtasia Photoshop Illustrator Vyond) and Microsoft Office Suite.
- Ability to thrive in a fast-paced high-demand environment managing multiple priorities and adapting quickly to change with composure and resilience.
- Deep knowledge of adult learning principles instructional design theory and best practices in learning and development.
Preferred qualifications capabilities and skills
- Experience in a financial services banking or merchant services environment.
- Experience supporting solution centers or similar high-volume client-facing business units.
- Certification in instructional design training or related field (e.g. CPLP ATD etc.) is a plus.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
