Process Design Leader, Foundations Enablement

Job Description

As a Process Design Leader - Foundations Enablement at General Motors you will play a critical role in shaping how work flows across the HR ecosystem. You will be responsible for leading the intake evaluation and routing of all requests entering the Foundations Enablement organization ensuring that each initiative is properly assessed prioritized and directed to the right area of ownership.

In addition to driving organizational clarity and alignment you will lead a team of Foundations Enablement Solutions Leads who serve as key partners to HR and business stakeholders. Together you will help determine whether incoming requests should be addressed by the People Services Center On-Site People Operations HR Technology Change Management or other business areas or whether they represent work that should be streamlined automated or discontinued.

This position requires a leader with strong analytical thinking business judgment and a collaborative approach to decision-making. You will play a pivotal role in ensuring that work across the HR function is aligned to the right resources delivering efficiency transparency and measurable impact.

Key Responsibilities

Leadership & Team Development

• Lead coach and develop a team of three Foundations Enablement Solutions Leads.
• Provide guidance direction and performance feedback to ensure consistent high-quality evaluation and decision-making across all incoming requests.
• Foster a collaborative solution-oriented culture focused on clarity accountability and partnership with stakeholders.
• Promote knowledge sharing standardization and continuous improvement within the team.

Work Intake & Evaluation

• Serve as the primary intake point for all requests coming into the Foundations Enablement organization.
• Review and analyze business problems and opportunities to understand their scope complexity and potential impact.
• Partner with stakeholders to clarify requirements desired outcomes and resource implications.

Solution Assessment & Routing

• Evaluate each request to determine the most appropriate ownershipwhether it belongs with the People Services Center On-Site People Operations HR Technology Change Management or another business area.
• Identify requests that represent non-value-add or redundant work and provide recommendations to discontinue or redirect as appropriate.
• Ensure clear accountability and seamless handoffs once work is assigned to the appropriate team.

Transition Management

• Oversee the transition of work to the correct teams ensuring alignment on scope timing and deliverables.
• Collaborate closely with the Project Management Leader and other Foundations Enablement leaders to maintain visibility across the full portfolio of incoming and active work.
• Monitor progress on routed items to ensure timely completion and resolution.

Strategic Partnership & Process Improvement

• Partner with HR and business leaders to identify recurring or systemic challenges and propose sustainable long-term solutions.
• Contribute to the development and refinement of intake and triage processes ensuring transparency consistency and scalability.
• Work with stakeholders to design future state process.
• Provide insights and recommendations to improve how Foundations Enablement delivers value to the broader HR and business community.

Required Qualifications

• 7 years of experience in HR operations process design or program management within large complex organizations.
• Proven success in process design
• Experience managing and developing a team of professionals or solution leads.
• Demonstrated ability to evaluate business problems and guide solutions across diverse stakeholder groups.
• Strong understanding of HR operating models including shared services field operations and HR technology.
• Excellent communication facilitation and influencing skills.
• Proven success working in highly collaborative matrixed environments.
• Analytical mindset with the ability to assess impact value and resource alignment across multiple priorities.

Preferred Qualifications

• Bachelors degree in Human Resources Business Administration or a related field.
• Masters degree or relevant certifications (e.g. PMP Prosci Change Management Lean Six Sigma).
• Experience in HR transformation solution design or portfolio management.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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