Technical Service Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Technical Support Specialistis a member of theEquipment & Product Technical Support (EPTS) grouplocated in Eagan MN. As a member of the EPTS team you are responsible for provision of technical support with emphasis in one of Ecolabs core competencies to provide technical support via a variety of means including phone video e-mail and other forms to Ecolabs sales and service addition you are responsible for training customers and EPTS staff; supporting projects for divisional research & development and marketing groups; and completing special projects including editing I&O manuals writing articles for the Technical Digest preparing training materials and developing relationships with outside manufacturers and regulatory authorities. As a member of the EPTS team you will also serve on system development and quality improvement teams.
This position contributes to the effectiveness and productivity of the Ecolab sales and service organization through the accurate and efficient delivery of technical information needed to serve Ecolabs customers. This position delivers support to cross-divisional corporate sales and service forces across North America including phone video e-mail on-site and other consultation with sales and service associates and customers on more complex issues. The position will also actively contribute to new systems development training materials development training of EPTS staff and resolution of product and equipment quality problems.
Location: Eagan MN. Hybrid role. 3 days in office in Eagan 2 days working from home.
What You Will Do:
- Provide telephone e-mail video social media and other means of technical support to the Ecolab sales and service organization.
- Provide routine call coverage on all levels of complexity providing mid-to-high level technical consultation for all EPTS staff members for at least one Ecolab core competency.
- Contribute to new systems development launch and quality improvement teams.
- Where required provide on-site technical support and problem solving.
- Provide prompt preparation of special reports and transfer of follow-up information via fax e-mail US mail or phone.
- Utilize the auto call distribution system and call log system to monitor equipment/product offerings reporting to the appropriate system/product program leader on issues.
- Compose technical support literature such as SOPs Technical Bulletins and Technical Digest articles.
- Represent Ecolab as a tour host at R&D and on corporate account informational visits to customer locations as needed.
- Complete special project assignments.
- Develop training materials and training of EPTS staff.
- Ability to travel for business up to 10% of work time.
Minimum Qualifications:
- Bachelors Degree
- Legal authorization to work in the United States
Preferred Qualifications:
- Bachelors degree
- Demonstrated thorough knowledge of electrical wiring and plumbing.
- Demonstrated strong written and oral communication skills.
- Demonstrated attention to detail and problem-solving skills.
- Demonstrated knowledge of Ecolabs cleaning and sanitation products and advance knowledge of Ecolabs equipment design function and installation procedures.
- Self-Motivated able to work proactively and independently in a fast-paced environment.
- Typical candidates would have performed as a sales and service technician for Ecolab or an equipment manufacturer or as sales representatives for a technically oriented company.
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website view our benefits at Customer Requirements Notice
To meet customer requirements and comply with local or state regulations applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19 including a booster if eligible unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process please visit the Recruiting Support link in the footer of each page of our career website.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
