Head of Operations Hybrid (PA)
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Job Location:
Newark, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
24 days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Luro Health is a mission-driven telehealth organization committed to combating obesity among Medicare and Medicaid patients. By focusing on innovative evidence-informed programs and personalized virtual care we aim to break down barriers to healthcare access and improve health outcomes for some of our most vulnerable communities. Our work is fueled by a deep passion for transforming lives through collaboration technology and a holistic approach to patient wellness.
As an early-stage but rapidly growing health tech start-up we are building a world-class team that combines clinical expertise operational excellence and a deep passion for equity in healthcare.
About the Role
We are seeking a hands-on Head of Operations to build optimize and lead Luro Healths operational backbone. As our first dedicated operations hire this role is highly execution-driven: you will design and implement processes systems and workflows while laying the foundation for scale.
This is both a leadership and doer role owning operational excellence at a granular level while also partnering cross-functionally to drive national expansion.
You will lead critical functions including clinic launches staffing models EHR and technology integrations compliance and partner success. The role reports to the COO and will work closely with Product Clinical Finance and Partner teams to ensure seamless execution of our virtual care model across health centers nationwide.
What youll do
The Head of Operations will build and support the systems that enable Luro Health to scale with operational excellence
- Own clinic launch operations including staffing workflows compliance and EHR integrations
- Design playbooks SOPs and processes that ensure consistency repeatability and efficiency across centers
- Lead workforce management including recruiting onboarding credentialing scheduling and utilization guardrails
- Partner with Product and Engineering to translate frontline workflows into scalable technology and automation
- Monitor vendor contracts cost structures compliance guardrails and operational KPIs tied to retention margin and provider utilization
- Serve as an escalation point for partner clinics resolving issues and continuously improving patient provider and partner experience
- Your key areas of focus include: Operational Strategy & Execution; Clinic Launches & Workforce Management; Product & Technology Integration; Compliance & Financial Oversight; Partner Success & Continuous Improvement.
What Were Looking For
7 years in operations leadership with at least 3 years in healthcare or health tech
- Experience building workflows and scaling systems in a start-up or high-growth environment
- Strong background in staffing models credentialing and multi-site operational management
- Familiarity with clinical workflows EHR systems and regulatory environments such as Medicaid and Medicare
- Proven ability to balance strategic vision with hands-on execution as a doer not only a manager
- Exceptional organizational communication and leadership skills
- Track record of collaborating with product and engineering teams to optimize healthcare delivery
- Familiarity with Federally Qualified Health Centers or Community Health Centers is helpful but not required
Schedule and Compensation
Compensation: Competitive salary and equity commensurate with experience
Benefits: Medical dental vision retirement savings and professional development support
Hours: Full-time with flexibility in scheduling
Location: Remote-first with periodic travel to partner sites and team gatherings
Why Join Us
Mission Impact: Transform obesity care for underserved Medicaid and Medicare patients
High Growth: Build the operational backbone at the ground level of a rapidly scaling health tech start-up
Innovation: Partner with product and engineering to create tech-enabled care at scale
Professional Growth: Gain exposure to building systems for national expansion and value-based care
Equal Opportunity Statement
We value a diverse workforce and are committed to providing equal employment opportunities to all employees and applicants. We do not discriminate on the basis of race color religion sex national origin disability marital status sexual orientation gender identity veteran status or any other protected characteristic.
Company Industry
IT Services and IT Consulting
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
