IT Support Engineer (macOS)

We are hiring on behalf of our client a global innovator in fitness and wellness technology. Their mission is to empower people to live fit strong long and happy lives by delivering integrated experiences to millions of members anytime anywhere.

As an IT Support Engineer youll manage and support IT infrastructure systems and user devices across multiple offices. Acting as a senior escalation point youll tackle complex issues mentor junior technicians and help standardize IT operations.

Youll focus primarily on macOS environments (about 90% of the user base) while maintaining support for Windows and Linux systems. This is a hands-on technical role that combines problem-solving expertise with exceptional communication and service orientation.

Key takeaways:

Stack: macOS (Jamf) Windows Linux DNS DHCP TCP/IP Cisco IOS AWS Moveworks scripting (PowerShell Python)

Salary: 14 000 PLN gross on the Contract of Employment

Working model: Hybrid - 3 days weekly from the office

Location: Warsaw Poland

Recruitment process:

1. A call with Motife recruiter
2. Interview panel - several meetings with key stakeholders (strategic/technical scenario)
3. Final meeting with Managers from the US

Responsibilities:

Technical Support & Troubleshooting

• Deliver expert-level support for macOS systems configuration deployment and user assistance.
• Provide support for Microsoft Windows and Linux-based systems.
• Manage device enrollment and configuration using Jamf Pro (preferred).
• Handle escalations from Level 13 support engineers ensuring fast and accurate resolutions.
• Troubleshoot and maintain LAN/WAN connectivity VPN and related networking services.

Asset & Systems Management

• Oversee hardware procurement asset tracking and lifecycle management.
• Ensure accurate configuration and documentation of IT systems.
• Maintain and improve deployment processes and automation scripts.

Leadership & Mentorship

• Mentor and coach junior engineers providing guidance on troubleshooting and best practices.
• Collaborate cross-functionally with global IT and engineering teams to align on standards and improvements.
• Contribute to knowledge-sharing and IT documentation efforts.

Requirements:

Technical Expertise

• 4 years of hands-on IT support experience in a corporate or enterprise environment.
• Strong command of macOS troubleshooting imaging and deployment.
• Deep understanding of networking (DNS DHCP SSL OSI model TCP/IP).
• Proven skills in PC and Mac repair deployment and troubleshooting.
• Experience with AWS environments or server administration is a plus.
• Excellent English communication skills (verbal and written).

What we offer:

• 100% paid medical care
• Life insurance
• Multisport

Apply now

If youre ready to take on a senior technical role in a fast-paced innovative environment apply now via our careers page. Please submit your CV in English.