Customer Services Executive

West Sussex - UK

Monthly Salary: Not Disclosed

Posted on: 23-10-2025

Vacancies: 1 Vacancy

Job Summary

Job description

Reporting directly to the Director of Engines this role at AJW Group plays a pivotal role in ensuring the smooth operation of our clients aircraft engines. You will be responsible for providing exceptional customer service supporting a substantial customer base and contributing to our mission of delivering outstanding aviation support services.

Our Engines Department plays a crucial role in ensuring the smooth operation of our clients aircraft engines through proactive maintenance and supply of required materials.

What youll be doing:

Respond promptly to Requests for Quotations (RFQs) related to engine sales.
Review stock positions against customer demand to ensure timely and accurate responses.

Maintain and manage engine stock ensuring availability for customer orders.

Regularly communicate stock status and availability to the market

Oversee and manage fan blade exchange programs ensuring smooth execution and customer satisfaction.

Manage sales of AJW-owned teardown components coordinating with internal teams for effective sales processes.
Collect record and analyse market intelligence related to pricing and trends at the piece parts level.

Utilise this intelligence to make informed decisions and develop pricing strategies

Procure necessary materials through external relationships based on demand ensuring timely availability and cost-effectiveness

Advise on material upgrades collaborating with repair teams and customers to identify opportunities for enhancement.
Manage the process of upgrading materials ensuring quality and performance improvements

Job requirements

Extensive experience in a customer service or support role ideally within the aviation industry.
Exceptional communication and interpersonal skills with a demonstrated ability to build and nurture strong customer relationships.
Understanding of technical acumen related to aircraft engines and their components is desirable.
Outstanding problem-solving skills and the capacity to thrive under pressure.
Familiarity with CRM software and Microsoft Office Suite.
Meticulous organisational skills and an unwavering attention to detail.
A proactive and customer-centric approach to service delivery.
Flexibility to adapt to shifting priorities in a dynamic work environment.

All done!

Your application has been successfully submitted!

Other jobs

Job descriptionReporting directly to the Director of Engines this role at AJW Group plays a pivotal role in ensuring the smooth operation of our clients aircraft engines. You will be responsible for providing exceptional customer service supporting a substantial customer base and contributing to our...

Job description

Our Engines Department plays a crucial role in ensuring the smooth operation of our clients aircraft engines through proactive maintenance and supply of required materials.

What youll be doing:

Respond promptly to Requests for Quotations (RFQs) related to engine sales.
Review stock positions against customer demand to ensure timely and accurate responses.

Maintain and manage engine stock ensuring availability for customer orders.

Regularly communicate stock status and availability to the market

Oversee and manage fan blade exchange programs ensuring smooth execution and customer satisfaction.

Manage sales of AJW-owned teardown components coordinating with internal teams for effective sales processes.
Collect record and analyse market intelligence related to pricing and trends at the piece parts level.

Utilise this intelligence to make informed decisions and develop pricing strategies

Procure necessary materials through external relationships based on demand ensuring timely availability and cost-effectiveness

Advise on material upgrades collaborating with repair teams and customers to identify opportunities for enhancement.
Manage the process of upgrading materials ensuring quality and performance improvements

Job requirements

Extensive experience in a customer service or support role ideally within the aviation industry.
Exceptional communication and interpersonal skills with a demonstrated ability to build and nurture strong customer relationships.
Understanding of technical acumen related to aircraft engines and their components is desirable.
Outstanding problem-solving skills and the capacity to thrive under pressure.
Familiarity with CRM software and Microsoft Office Suite.
Meticulous organisational skills and an unwavering attention to detail.
A proactive and customer-centric approach to service delivery.
Flexibility to adapt to shifting priorities in a dynamic work environment.