IT Help Desk Technician

Richmond, VA - USA

Monthly Salary: USD 40000 - 52000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation excellence and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.

Overview

We are seeking a skilled and customer-oriented IT Helpdesk Technician. As our IT Helpdesk Technician youll be the first point of contact for technical support across the facility. Youll help troubleshoot issues maintain systems and ensure our staff can deliver care without tech interruptions.

Responsibilities:

Support residents and customers with the highest level of customer service
Provide Tier 1 support for hardware software and network issues.
Assist with onboarding/offboarding of employees (account setup device provisioning).
Maintain and update IT documentation and asset inventory.
Support staff with EMR systems communication tools and mobile devices.
Coordinate with third-party vendors for escalated issues.

Qualifications:

1 years of IT support experience (preferably in healthcare or senior living).
Strong knowledge of Windows OS Office 365 and basic networking.
Excellent communication and customer service skills.
Ability to work independently and prioritize tasks in a fast-paced environment.
Empathy and patience when working with non-technical users.

Required Skills:

Help Desk

About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation excellence and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environme...