Supervising Associate Service Excellence

Role title

Job Description

Job Summary

Global Delivery Services (GDS) significantly contributes to EYs globalization efforts and is divided into three main areas: client services enablement services and GDS Operations. The role pertains to enablement services which currently includes Procurement Talent Finance and Accounting IT Risk Management Creative Agency Learning Solutions Administrative and Workplace Services and Program Execution Services as well as support for client services and GDS operations. The overarching objective is to achieve effectiveness and efficiency to provide sustainable value and is integral to EYs transformation projects and change management delivery.

Key Role and Responsibilities

As a Supervising Associate the focus will be on the execution of tasks and ensuring their completion before the stipulated timelines. The role involves providing operational support and implementing strategic insights to drive service excellence. Supervising Associate will foster a culture of continuous improvement and professional growth. Additionally the role includes guiding the implementation of best practices and innovative methodologies within the organization.

Continuous Improvement and Transformation

• Assist in defining adapting and implementing project management methodologies at the service function level.
• Drive continuous improvement efforts on a regular basis and ensure effective governance.
• Build an efficiency pipeline through workshops and identify transformation projects.
• Help and assist the business in implementing continuous improvement and transformation initiatives.
• Run culture-building programs for the business.
• Share best practices across the organization through a systematic program.

Delivery Excellence

• Help leaders in Conducting timely process maturity assessments and helping the business define KPIs.
• Ensure KPI governance is completed as planned outcomes are documented and being tracked.
• Run RCA workshops to identify root cause and assist business to implement action identified and track for closure.
• Assist business in building methods documents on need basis.

Capability Building

• Support in execution of programme on organization-wide capability building in Quality and Business Excellence as needed by leading training sessions.
• Assist in managing training and ensuring all the administrative activities are taken care.
• Help and assist leaders to build training materials for training programme.

Core Skills

• Strong understanding of project and program management methodologies and quality management systems.
• Hands on experience in usage of 7 QC tools and problem-solving methodologies.
• Good understanding of tools and technology and their application such as RPA AI Copilot and Power App.
• Effective communication and interpersonal skills to drive results and build relationships with business leaders.
• Good understanding of the metrics and measurement with 2 years of implementation experience.
• Bachelors Degree preferably with an engineering or management background.
• Certified Six Sigma Green Belt or Yellow Belt
• Over 7- 9 years of experience in professional services or a related industry.
• Managing people would be an added advantage.
• We invite you to take on this crucial role to facilitate transformative change and enhance excellence within our service delivery operations. Your leadership and expertise will be essential in achieving our objectives and upholding EYs standard of excellence.

Skills and attributes for success

• Strong technical foundation
• Process Reengineering and Technology mindset
• Disciplined Execution of the tasks.
• Global Mindset
• Influencing and Negotiation skills
• Change Management Adaptability and Agility
• Innovative mindset and ability to relevant models suiting to the context

What we look for

A person who has the energy and enthusiasm to initiate change with appropriate intentions. Demonstrates a commitment to positively impacting the overall situation. Focuses on finding solutions and is willing to ask questions to develop creative resolutions. Genuine approachable and capable of uniting a team to work collaboratively towards a shared vision.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.