Job Opportunities Senior Claims Investigator
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Job Location:
Monthly Salary:
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
Job ID:9517
Working Business Language: English.
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $80000 - $100000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa were proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Vancouver BC; Calgary AB; Edmonton AB; Lethbridge AB.
The Wawanesa Mutual Insurance Company (Wawanesa Mutual) founded in 1896 is one of Canadas largest mutual insurers with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual with its National Headquarters in Winnipeg is the parent company of Wawanesa Life which provides life insurance products and services throughout Canada and Western Financial Group which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada and we are home to more than 3600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities donating more than $3.5 million annually to charitable organizations including over $2 million annually in support of people on the front lines of climate change. To learn more visit .
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
As a key member of Wawanesas Special Investigations Unit the Claims Investigator Sr. contributes to Wawanesas goal of protecting our members and communities from fraud and improving operational outcomes by investigation of claims with indicators of potential fraud for all property and casualty claims. This position will require fieldwork.
Job Responsibilities
- Evaluate potential fraud indicators on referred claims and develop investigation plans including analyzing data to identify potential patterns and inconsistencies
- Ensure proper documentation and management of investigation data and evidence
- Conduct investigations in accordance with company policies procedures and best practices by collecting and analyzing all relevant evidence including conducting virtual and in person statements with key parties
- Compose thorough and accurate investigation reports and provide ongoing updates on the status of investigations to claims teams in a timely respectful and collaborative manner
- Maintain accurate claims system records based on company standards and policies
- Develop and maintain strong business relationships with law enforcement investigative organizations and other key stakeholders
- Attend court proceedings if required to testify to support investigative findings
- Remain up to date on fraud trends and best investigative tactics to continuously improve effectiveness
- Collaborate with internal departments by working closely with Underwriting Legal and other Departments to ensure a holistic approach to fraud prevention
- Provide guidance and mentorship to junior investigators and team members
- Serve as a resource and provide training and consultation on fraud detection prevention and investigations
- Comply with all relevant legal and regulatory requirements
- Occasional travel for fieldwork required
Qualifications
- 5 years of claims adjusting examining or investigative experience
- Previous Insurance investigative experience or insurance experience an asset
- Post-secondary education and/or completed CIP or equivalent property and casualty insurance industry designation
- Ability to make excellent and well justified decisions in complex and high-pressure situations
- Excellent interpersonal and communication skills with the ability to work as part of a diverse team and to respectfully and effectively communicate with members law enforcement and other key stakeholders
- Excellent investigative and analytical skills including demonstrated proficiency in analyzing and using data effectively to enhance operational outcomes
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced changing environment
- Valid drivers license as field work is required
- Company car is only provided if requirements are met otherwise personal car may be required
- Bilingual in English and French is an asset
Wawanesa is proud to be one ofManitobas Top Employers a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity Inclusion& Belonging
At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.
We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .
All Wawanesa job applicants are subject to Wawanesas .
Required Experience:
Senior IC
Key Skills
- Corporate Paralegal
- Baan
- IT Sales and Marketing
- Civil Quality Control
- Activex
- Jboss
About Company
Wawanesa Insurance offers affordable rates for homeowners, home, renters, car insurance and more in the U.S. Get a free insurance quote online to see how much you can start saving!
