Yellowstone Club is a paradise in Montana. A private residential community in Big Sky Montana Yellowstone Club offers its Members the worlds only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course rivers hiking biking and more our Members love being a part of this exceptional community. Racquets facilities include 3 new hard tennis courts 6 new pickleball courts 2 platform tennis courts and plans are underway to build 2 new padel courts by summer of 2025. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service ensuring no detail is too small to overlook and being a part of creating experiences then Yellowstone Club is looking for you.

The purpose of the Racquets Pro Shop Associate is to oversee the merchandise and operations of the pro shop manage scheduling for court reservations and lessons and provide outstanding guest service while adhering to Yellowstone Clubs standards and expectations.

Major Responsibilities

• Ensurethateachmemberandguestreceivesoutstandingguestserviceinaguestfriendlyenvironmentwhich includesgreetingandacknowledgingeverymemberandguestmaintainingoutstandingservicestandardssolidproductknowledgeandallothercomponentsofguestservice.
• Empoweredtoguaranteetotalguestsatisfactiondisplayhospitalityandprofessionalismtoourguestsatall timestakeprideinrepresentingYellowstoneClubprofessionallywithourmembersandguestsandassurethatalltransactionswithguestsarehandledinalegalandethicalmanner.
• Understandandapplyallpropertysafetyandsecurityprocedurestomaintainasecureandsafeenvironmentfor .
• MaintainafavorableworkingrelationshipwithallClubemployeestofosterandpromoteapositiveworking environment.

Essential Job Functions:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain and oversee merchandise inventory ensuring products are displayed neatly stocked adequately and priced accurately.
• Schedule court reservations for tennis pickleball and other racquet sports in an efficient and organized manner.
• Manage phone and email communications addressing Member and guest inquiries promptly and professionally.
• Schedule lessons for Members and guests with appropriate racquet professionals.
• Utilize comprehensive knowledge of racquet sports and pro shop merchandise to assist Members and guests effectively.
• Provide accurate and timely information about services programs and events.
• Execute all point-of-sale transactions accurately and efficiently.
• Maintain a clean organized and inviting environment within the pro shop and surrounding areas.
• Collaborate with racquet professionals to ensure seamless scheduling and service delivery.
• Assist in preparing in-store displays and visual merchandising to meet Club standards.

Other Duties and Responsibilities

• Monitor and restock inventory reporting low stock levels to management.
• Assist with promotional efforts for racquet sports events and activities.
• Handle Member and guest complaints or issues with professionalism escalating as needed.
• Provide support for organizing racquet-related tournaments or special events.
• Maintain privacy of Members and guests at all times.
• Perform all responsibilities in alignment with Yellowstone Clubs policies procedures and service standards.

Disclaimer:

Thisjobdescriptionisonlyasummaryofthetypicalfunctionsofthispositionandshouldnotserveasanexhaustiveor comprehensivelistofallthepossibledutiestasksandresponsibilitiesbeingperformedbypeopleassignedtothis time asneeded.

Experience/Education Required

HighschooldiplomaGEDorvocationaltrainingorjob-relatedcoursework;Onetotwoyearsexperienceincustomer service; Strong verbal/written communication interpersonal and analytical skills; Previous cash handling experience;AbilitytointeractandmaintainpositiverelationshipswithMembersguestsco-workersandmanagement.

Experience/Education Preferred

Prior experience in a pro shop racquet sports environment or a related field as well as knowledge of racquet sports including tennis and pickleball.

Certificates & Licenses

Valid State Drivers License

Computer Skills

Microsoft Office suite; Relevant POS system experience.

Language Ability

Able to speak clearly and effectively with Members guests co-workers vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability

Competence in basic math skills for inventory management and sales transactions.

Reasoning Ability

Ability to solve problems and/or know when it is necessary to get a higher level employee involved.

Work Environment

Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthoseanemployeeencounterswhile disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled inclementweatherasthedemandsofthepositionsodictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionallyrequired to sit sometimes for several hours at a time and use their hands and fingers to operate a computer. The employee is occasionally required to lift up to 30 pounds. The employee is constantlyrequired to walk stand stoop bend twist reach and work with hands and arms. The employee is constantlyrequired to talk and/or hear. The employee is constantlyrequired to use their vision to perform an activity such as but not limited to: reading product information guides price tags labels etc.. Preparing and analyzing data and figures viewing a computer terminal extensive reading and determining the accuracy neatness attention to detail and thoroughness of the work assigned.

The position offered is a seasonal position located in Big Sky Montana.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Complimentary shift meals
• Health Benefits for all Seasonal Employees
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
• End of season employee appreciation day and retail sale
• Access to Employee Store in Bozeman

For more information about the Club visit .

To apply please visit and click on YC Careers at the bottom of the homepage.

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