Senior Associate, Physical Security Engineer, Global Workplace Services

At Capital One we dare to dream disrupt and deliver a better way. Our goal is simplebring ingenuity simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value celebrate and respect each teammates unique talents experience and contributions.

In GWS our team manages a diverse portfolio of mixed-use owned and leased properties. Were constantly transforming our workplace to enable our employees to work the way they work best. But it doesnt stop there. We dont just reimagine and create fabulous spaces and amenities we also manage and operate them and ensure the safety and security of our employees and the communitywere a well-oiled machine! Thats why our team is looking to add a Senior Associate Physical Security Engineer.

As a Physical Security Engineer youll be a key contributor to our team by maintaining and optimizing system configurations performing regular system audits and contributing to life safety initiatives. You will ensure our physical security systems are consistently aligned with industry best practices and enterprise standards while providing Tier 2 technical support. Collaboration with senior engineers and cross-functional teams will be essential to deliver holistic solutions that serve and safeguard our communities and facilities.

The Ideal Candidate Should:

• Have strong communication skills with the ability to translate technical concepts to non-technical stakeholders.

• Collaborate and contribute to team deliverables

• Actively engage with others to build relationships

• Be attentive to the customer experience; with strong flexibility to adapt to changing priorities and direction in a dynamic work environment.

• Be able to thrive in a fast-paced environment that involves both working independently and collaborating with others

• Be knowledgeable of industry security standards and operational requirements

• Be familiar with quality assurance auditing processes and risk management methodologies

Key Responsibilities:

• System Configuration & Management: Maintain and update physical security system configurations using defined procedures to align with enterprise standards and ensure system integrity.

• Documentation & Compliance: Produce and maintain accurate current documentation for configurations and procedures. Conduct audits to ensure systems meet enterprise security requirements and compliance standards.

• Technical Support & Troubleshooting: Provide comprehensive technical support serving as a Tier 2 escalation point diagnosing system faults performing root-cause analysis and coordinating Tier 3 and vendor support when needed.

• Testing & Reporting: Collaborate with Senior Engineers to implement process optimizations and resolve technical challenges ensuring minimal downtime. Document quality assurance measures that support incident response strategies.

• Field Engagement & Training: Travel to new sites for security technology commissioning and to deliver end-user training on security equipment.

Basic Qualifications:

• High School Diploma GED or equivalent certification.

• At least 3 years hands-on experience with physical security technologies (intrusion alarms access control VMS) in IT environments.

• At Least 1 years experience with networking devices connectivity protocols: VLANs TCP/IP firewalls VPNs and cloud technologies.

• At least 1 year of experience in configuring and maintaining systems.

• At least 1 year experience in providing customer-facing technical support including troubleshooting and resolving technical issues.

Preferred Qualifications:

• Certifications in physical security systems or related technologies (e.g. Certified Security Systems Technician AWS Network).

• At least 1 year experience with network/ firewall technology and Cisco switching and routing

• At least 1 year experience in providing technical support for physical security alarm video surveillance and access control systems in a robust IT environment.

• At least 1 year with scripting or automation tools (PowerShell Python Google Apps Script) to streamline processes.

• At Least 1 year Experience conducting training sessions and user demonstrations to promote technology adoption.

At least 1 year experience with quality assurance auditing processes and risk management methodologies

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).