Technology Support Senior Specialist
Share
Job Location:
Broomfield, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
Embark on a career where innovation meets support assisting customers with the highest quality standards and satisfaction.
As a Technology Support Sr Specialist at JPMorgan Chase in Corporate Infrastrucure Platforms team you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware software and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery.
Job responsibilities
- Provides first-line support for hardware software and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
- Assists in the timely delivery of technology support services to internal customers coordinate resources and activities to ensure high-quality standards and customer satisfaction
- Contributes to optimal system functionality by applying emerging knowledge of hardware components peripherals devices and network expertise
- Uses problem-solving techniques diagnostic tools and best practices to Identify and resolve technical issues
Required qualifications capabilities and skills
- 6 months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware software and networks
- Experience with live chat incident/service request management and runbooks for system issue resolution
- Baseline knowledge of operational management and excellence
- Proven ability to balance tasks while documenting outcomes
Preferred qualifications capabilities and skills
- Familiarity with troubleshooting techniques for resolving technical issues in hardware software and technology systems
- Ability to document issues procedures and root cause analysis
Responsibilities
Required Experience:
Senior IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
