Lead Application Support Analyst

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Salary Range: $32.50 - $52.00Pay starts at $32.50 and increases according to years of applicable experience.

Union Position:

No

Department Details

Join a dynamic technology team that supports critical enterprise-level supply chain and financial applications directly impacting business operations and strategy. We work cross-functionally to drive digital transformation streamline processes and solve real-world challenges using a diverse range of technologies. Our collaborative solutions-focused culture offers opportunities for growth hands-on experience and continuous learning in a fast-paced high-impact environment.

Summary

Gathers analyzes designs develops modifies tests implements evaluates and maintains information technologies that collect data to support business needs. Utilizes data to support decision-making. Provides identification of outcomes. Develops plans for achieving identified outcomes. Assists and documents testing training activation and implementation of the plan. Provides for outcome measurement and evaluation.

Job Description

Leads and communicates project progress and outcomes to appropriate health system departments and personnel. High level of customer service while promoting and participating in the team approach necessary. The Lead Applications Support Analyst collaborates with Business Analysts and Project Managers to ensure business requirements are met. Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications. Holds team members accountable for configuration standards. Delegates project tasks and project lifecycle support to team members. Mentors team members. Excellent time management and prioritization skills. Excellent interpersonal and customer service skills as well as strong presentation techniques required. Project management prioritization strong communication and problem solving skills needed on a daily basis. Skillful at managing change. Experience with Microsoft Office software. Knowledge of current clinical or business practice regulatory healthcare requirements and healthcare information systems. Knowledge of existing Service Level Agreements and ensure compliance with standards. May demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work when necessary. When applicable must possess knowledge in state and federal laws rules and regulations.

Qualifications

Bachelors degree required. Area of focus in information technology healthcare business or related field preferred.

Four years of relevant experience in application support hardware or interface preferred.

If applicable Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

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