Technical Operations Analyst (Data Focused)
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Job Summary
We are seeking a highly motivated Technical Operations Analyst to support our underwriting support team. This role will focus on interrogating data sets identifying trends and issues and delivering data-driven insights and solutions.
This role will need to have close collaboration with underwriters operations and other key business stakeholders to help diagnose problems propose solutions and support any implementation of change.
Pro operates a flexible hybrid working policy and this role would be based working at home and weekly in our London office.
Key Responsibilities:
Extract and interrogate large and complex data sets from multiple sources.
Identify anomalies root causes of issues and opportunities for improvement.
Translate raw data into actionable insights for operational teams.
Work with stakeholders to define problems clearly and recommend data-driven solutions.
Work with our MI team to build dashboards and insights into operational performance.
Support implementation of changes by providing analytical evidence and tracking of outcomes.
Collaborate with underwriters operations outsource partners and other business functions to understand challenges and implement solutions.
Act as a trusted advisor on data led decision making.
Ensure data quality consistency and alignment with reporting.
Highlight risks and dependencies associated with data issues or controls gaps.
Contribute to projects initiatives or investigations (such as risk incidents) by providing robust data analysis and insight.
Skills and experience:
Strong data analysis skills - advanced Excel and Power BI highly desirable.
Proven ability to interrogate large data sets reconcile discrepancies and generate insights.
Experience in problem solving and solution design within an operational or financial services context.
Ability to communicate complex findings clearly to non-technical stakeholders.
Experience in the insurance or London Market preferred.
Strong organisational skills and ability to deliver to tight deadlines and manage conflicting priorities.
Personal attributes
Analytical mindset naturally curious with the ability to dig beneath the surface of data to uncover insights and root causes.
Solution focused with a pragmatic approach to designing workable data driven solutions.
Detail conscious able to interrogate large data sets with precision whilst understanding and recognising the bigger picture.
Clear communicator with the ability to adapt style based on audience.
Collaborative and able to build strong working relationships.
Comfortable working in a face paced demanding environment. Able to quickly grasp new processes and data structures.
Comfortable working independently to deliver the objective of a task whilst regularly engaging with stakeholders.
The Company
Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.
We work with clients to identify changes needed to improve their business processes minimise operating overheads and implement the controls required to meet new regulations delivering tailored solutions to meet clients needs.
Our UK offices are in Gloucester Glasgow Liverpool Horsham and central London. We are also a global company with offices in the United States Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.
We provide expert support in the areas of underwriting claims management financial and technical accounting and risk and auditing utilising the best technology available on the market and adopting a proactive approach.
Pro Values
We commit concrete actions and do what we promise.
Benefits
Documents
Required Experience:
IC
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
Welcome to Pro Global, We are the insurance operation specialists who provide expert guidance and specialist implementations for all our client. Read more here.
