Responsible Payments Retail Team – Associated-Director

As the Associated-Director in the Back-Office department you will be in charge of the Payments Retail team. Reporting directly to the Vice-Director you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management.

Key responsibilities

Team Management:

• Leading and supporting a team of 5 employees
  • Fostering a positive work atmosphere where employees feel motivated valued and connected to the team and the organization.
  • Promoting collaboration trust and cohesion among team members.
  • Addressing any potential conflicts among team members to your senior management and/or HR Partner
  • Supporting employee growth through training mentorship coaching and advancement opportunities.
• Hiring:
  • Leading the recruitment process with your Talent Acquisition Partner
  • Ensuring new hires are properly introduced to the team the organization its culture policies and their specific roles.
• Performance Management: Setting performance expectations providing feedback conducting performance reviews and addressing any performance issues.
• Conducting under performance process with the help of your Senior Management and HR Partner.

Operations management:

1. Operational Execution

• Ensure the accurate and timely processing of domestic and international payments alongside the team.
• Coordinate and/or investigate and resolve payment discrepancies incomplete instructions and suspense items.
• Monitor and prioritize operational emails related to daily activities.
• Ensure strict adherence to internal procedures and processing deadlines.
• Supervise the quality and compliance of the teams work.

2. Monitoring & Reporting

• Produce regular (weekly and monthly) reports on project progress operational incidents and team performance.
• Prepare and lead team meetings ensuring clear and effective communication across members.
• Identify areas for improvement based on performance indicators and oversee the implementation of corrective actions with the team.

3. Project Management & Continuous Improvement

• Support the implementation of new tools and the evolution of existing processes actively involving the team in change initiatives.
• Identify and lead opportunities for automation process optimization and risk mitigation.
• Collaborate closely with IT Finance Compliance and Internal Control teams while coordinating related actions with your team.

4. Risk & Compliance Management

• Identify and assess operational risks related to payment flows.
• Implement or strengthen first-level controls to ensure secure transaction processing and ensure their effective execution by the team.
• Contribute to ensuring compliance with regulatory and internal policy requirements.

Qualifications :

• Minimum 5 years of experience in payment operations ideally in a banking or financial institutional environment.
• Strong expertise in various payment schemes (e.g. SWIFT SEPA PACS).
• Solid knowledge of compliance operational risk and service quality standards.
• Highly organized with a strong sense of ownership leadership analytical thinking and problem-solving skills.
• Excellent interpersonal and communication skills.
• Fluent in English (minimum B2); French and/or German is a plus.

Additional Information :

SQ2

Remote Work :

No

Employment Type :

Full-time