Service Delivery Manager with English and German
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Job Location:
Monthly Salary:
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic and bilingual Service Delivery Manager to join our growing team. The ideal candidate will be fluent in both German and English and will serve as a trusted advisor for our key customers ensuring successful service delivery in line with Hitachis standards. This is a customer-facing role focused on driving service excellence through proactive client engagement. It is a key role that blends client relationship management operational excellence and financial responsibility.
Main Responsibilities:
Lead and adopt client engagement initiatives in line with the Hitachi Customer Experience Programme.
Lead and engage key client stakeholders to establish a trusted advisor relationship with business decision-makers.
Maintain high customer satisfaction ratings.
Take contractual responsibility for assigned accounts; conduct regular customer service reviews and manage customer engagement against work order obligations.
Maintain operational accountability for your own customers service delivery performance including producing service reports creating and maintaining service delivery plans and implementing and tracking customer CSI activities.
Take commercial responsibility for your own customers managing pre-pay allocations forecasting drawdowns and invoicing tracking aged debt margin tracking and profitability reporting.
Provide accurate and regular feedback and reporting to senior SDMs the Head of Service Delivery and the German management team on the performance of service delivery against contractual commercial and operational criteria.
Build strong relationships with UK and German Hitachi teams and stakeholders to facilitate effective communication between Hitachi departments.
Engage in LTS presales for existing customers; prepare and deliver pre-sales presentations.
Align with Hitachi commercial stakeholders providing data and analysis to ensure customer contract renewals are priced correctly.
Align Hitachi services to meet clients business challenges and ensure the successful transition of clients into service.
Reports to Senior SDM Team / Head of Service Delivery
Qualifications :
25 years experience in the role of Service Delivery Manager or Customer Success Manager.
Exceptional customer-facing skills.
Strong people management and communication skills.
A passion for service delivery customer satisfaction and solution adoption.
Ability to understand what our client is trying to achievetheir strategic goals challenges and desired outcomes.
Comfortable working in a dynamic environment and adept at managing change effectively
Knowledge of the ITIL Framework or Project Management (certification preferred).
Fluent in German and English at a business level of proficiency.
Experience managing service delivery for Dynamics 365 or other cloud-based business applications (preferred).
Understanding of CRM ERP and SaaS applications (preferred).
Additional Information :
What we offer:
- Competitive salary and annual bonus
- Additional Health Insurance
- Monthly Food Vouchers
- Multisport Card
- Additional Holidays
- Specialised Training
- Flexible working hours / Hybrid model (mix of office and home office days based on project assignments)
- Modern Office with excellent access to transport
- Drinks & Fruit Office Supply
- Professional & Friendly work environment
- Company events and Team Building
- Excellent Work-Life balance
- Opportunity to grow your career and work with international teams
In responding to this application you are explicitly giving your permission under General Data Protection Regulation (GDPR) & the UK Data Protection Act 1998 (DPA) for Hitachi Solutions Europe Limited to collect your information store & process it for this role & / or any others that may be suitable now or in the future subject to Hitachi Solutions Europe Limiteds Data Retention Policy. For more information please refer to our Privacy Policy located on of scams
Our recruiting team may communicate with candidates via our @ domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests.
All offers will originate from our @ domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain it may not be legitimate.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Hitachi solutions is the global leader in delivering success with business applications based on Microsoft Cloud, including Dynamics 365. With deep industry expertise and the latest technologies around ERP, CRM, Field service, BI, IOT and Ecommerce, we help companies transform their b ... View more
