Consultant Conversion VP , P4, Lead Tech Program Mgmt

In the Technology division we leverage innovation to build the connections and capabilities that power our Firm enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Technical Program Management position at VP level which is part of the job family responsible for overseeing and leading the execution of multiple projects and/or programs working closely with cross-functional teams to ensure alignment with business objectives. Includes program management and related project support roles.

Since 1935 Morgan Stanley is known as a global leader in financial services always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

EDC Data Center Operations Managers are responsible for the overall management of the Morgan Stanley Data Center portfolio. This involves oversight of the Mechanical & Electrical infrastructure rack and stack activities and hardware break/fix activities that are executed by Full Time Consultants. Support of the entire IT asset lifecycle is the primary objective of this role. Capacity Management Change Management and Incident Management are all key requirements. Strong relationship building skills are required.

What youll do in the role:

IT Lifecycle Management

• Installations Moves Adds and Changes (IMAC): Manage the physical execution oversight to align with Morgan Stanley Standards

• Equipment Disposal: Work with equipment owners (IT silos) IT Finance IT Business Management IT Security and approved vendors for pick-up data wiping and disposal.

• Smart Hands Services: Assist IT silos to perform reboot hardware failure trouble shooting etc.

• Hardware involvements: Servers (Blade & Rack mounts): Oracle IBM HP Dell Cisco & Juniper switches - Brocade SAN director and/or switches - Hitachi and Netapp Storage arrays.

• Obtain requirements from IT silos on IMAC work (such as power space physical connectivity etc)

• Centralize all installation requests provide a wide range of services from handling assets to assigning rack locations

• Taking the lead to review power cooling and cabling on installation carry out network/fiber patching physical rack/stack equipment.

• Inventory management (labels bar-codes) configure management console or iLo ports rack diagram updates.

Document Management

• Capacity management forecasts vendor coordination patching tape management and available resources co-ordinate with IT Business Management to update asset records

• Manage all upward reporting related to the engineering such as financial and cost control code and regulatory compliance personnel management staff training and development team productivity and Health & Safety environmental and energy management

• Review and approve standard operating procedures emergency response procedures preventive maintenance programs and all technical documentation

• Review and approve all Change Management tickets

• Technical compliance auditing and oversee the effective and timely close out of corrective action plans

Maintenance Management

• Provide technical advice guidance and support to EDC Management on all DC related engineering and operations related matters

• Coordination with different vendors and all IT silos for power down or annual scheduled maintenance events

• Ensure standardization and consistency with best-in-class operating practices at each facility in the region

• Provide input to capital and expense plan development to address equipment life expiry

• Develop a complete knowledge of the design intent operational alternatives and contingency plans related to all building systems

Incident Management

• Manage the Incident and Root Cause investigations into all incidents

• First Management Call responsibilities for the Americas data centers including response dependent upon severity

• Provide single point of contact for EDC delivery of data center services within the NA Data Center portfolio managing risk mitigation and issue resolution

• Communicate operating philosophies technical information objectives and expectations to the service providers

Security and Access Control Management

• Manage access control access lists

• Assist IT silos to arrange data center access as required

• Review and approve onsite access and escort for vendors should it be required for break-fix installation or any project works

What youll bring to the role:

10 years plus of data cabling and infrastructure design project experience with at least 5 years in an operations management role.
Good understanding of server installation procedures.
Good knowledge of data center technology and engineering connectivity.
Working knowledge of ITIL.
Extensive experience required of working in and around live data center environments.
Excellent communication interpersonal and client services skills.
Advanced software skills MS Office applications PowerPoint and Project.
Good understanding of data center M&E infrastructure and its resiliency design (UPS generator CRAC cabling containment routes etc.) is advantageous.
Financial company background is advantageous.

We have a track record of innovation and passion for unlocking new opportunities we help our clients raise manage and allocate capital. We do this by offering a wide range of investment banking securities wealth management and asset management services.

All that we do at Morgan Stanley is driven by our five core values: do the right thing put clients first lead with exceptional ideas commit to diversity and inclusion and give back. These arent just beliefs they guide the decisions we make every day ensuring we do whats best for our clients communities and more than 80000 employees around the world. And at the core of our success are the people who drive it - relentless collaborators and creative thinkers who are fueled by diverse thinking and experiences.

Wherever you are in our 1200 global offices youll have the opportunity to work alongside the best and the brightest in an environment where you are empowered to achieve your full potential. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanleys goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex sex stereotype gender gender identity or expression transgender sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy veteran or military service status genetic information or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe please copy and paste into your browser.

Salary range for the position: $150000 - $ 210000/Year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business units incentive compensation plan which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits including Medical Prescription Drug Dental Vision Health Savings Account Dependent Day Care Savings Account Life Insurance Disability and Other Insurance Plans Paid Time Off (including Sick Leave consistent with state and local law Parental Leave and 20 Vacation Days annually) 10 Paid Holidays 401(k) and Short/Long Term Disability in addition to other special perks reserved for our employees. Please visit to learn more about our benefit offerings.

Morgan Stanleys goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex sex stereotype gender gender identity or expression transgender sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy veteran or military service status genetic information or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).