Director of Front Office

Position Summary:
The Director of Front Office is responsible for overseeing all front desk reservations and guest services operations to ensure a seamless personalized and memorable experience for every guest. This leader will cultivate a high-performing engaged team while maintaining operational excellence adherence to brand standards and alignment with Bishops Lodge values.

Key Responsibilities:

Guest Experience & Operations

• Lead and manage all front office operations including reservations check-in/check-out concierge and guest relations.

• Ensure every guest interaction reflects the Bishops Lodge standard of excellence and personalized service.

• Monitor guest feedback and implement continuous improvements to enhance satisfaction and loyalty.

• Develop and enforce front office policies procedures and service standards.

Team Leadership & Development

• Recruit train and mentor front office team members fostering a culture of accountability collaboration and ENRICH values.

• Conduct regular performance evaluations coaching and recognition to drive team engagement and development.

• Manage staffing schedules ensuring adequate coverage while optimizing labor costs.

Financial & Administrative Management

• Oversee front office budgets forecasting and reporting; identify opportunities for revenue growth and operational efficiencies.

• Ensure accurate billing posting and reconciliation of guest accounts.

• Partner with sales marketing and other departments to support group bookings special events and promotional programs.

Technology & Systems

• Maintain proficiency in property management systems (PMS) and other front office technologies.

• Identify and implement process improvements leveraging technology to enhance operational efficiency and guest satisfaction.

Qualifications :

Qualifications:

• Minimum 5 years of progressive experience in front office management within a full-service resort or hotel environment.

• Proven leadership skills with experience coaching and developing high-performing teams.

• Strong financial acumen and operational expertise.

• Exceptional communication interpersonal and problem-solving skills.

• Commitment to creating a guest-centric culture aligned with Bishops Lodge values.

Additional Information :

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.

For more information:

Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.

Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.

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Juniper Bishops Employment LLC is an Equal Opportunity Employer M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Full-time