Senior Manager National Customer Account Management
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
Lead sales profitability and 5P in-store execution for assigned customers. Partner with customers to align company category and brand strategies to increase demand and profitable growth
General Responsibilities
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicable
- Lead and implement processes and strategies (local go-to-market strategies sales strategies and customer strategies) for assigned customers to ensure achievement of goals
- Set specific action plans for each team member to support their achievement of the team key performance indicators. Lead regular reviews to ensure progress and alignment towards overall goals
- Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
- Conduct annual negotiations including trading terms and conditions to facilitate sales agreements and achieve targeted margins
- Gain approval from internal DKSH functions and agreement from customers to execute 5P activities within established commercial guidelines
- Lead systematic post-evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers
- Review customer account reports and analysis. Recommend sales/promotional activities to enhance performance
- Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques tools and information systems
- Develop and build long-term strategic relationships with key customers to achieve business objectives
- Collaborate with cross-functional leaders (e.g. in Trade Marketing Field Marketing and Supply Chain Management) to ensure alignment of strategies and process
Functional Skills and Knowledge
- Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
- Demonstrate advanced selling skills and proven key account management experience in fast moving consumer goods
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain field marketing and branding
- Demonstrate advanced negotiation skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel Word and PowerPoint)
- Demonstrate fluency in English both written and spoken
Education
Degree in Sales/Marketing or related fields
Required Experience:
Senior Manager
Key Skills
- Business Development
- Business Intelligence
- Contract Negotiations
- Revenue Growth
- Corporate Account management
- Partnership Management
- Marker Reseach
- Account Management
- Client Relationship
- Customer Base
- Trade shows
- Promotional Programs
- Sales Goals
- Sales Process
- Customer Relationship
About Company
DKSH Spain distributes, markets, and sells high-quality products and brands, helping businesses in Spain develop and grow.
