Technical Service Engineer MTY
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Field Service Engineer to cover Service/Equipment/Sales demands in the Mexican Republic and internationally and to coverFSEs on vacations etc. The FSE is in charge of service maintenance and repair of Agfa DPC equipment families:
Anapurna Jeti Titan/Mira Tauro Family Onset Family and the rest coming Bronco Avinci ASANTI IT issues etc.
What Youll Do:
- Minimizes equipment/system downtime.
- Ensure customer satisfaction.
- Give remote support and have a good percentage of calls solved by remote support.
- Give a very complete and detailed operator training to customers.
- Register all the interventions in service reports and on time.
- Work on preventive maintenance on all Inkjet customers according to a schedule. Keep up to date with online Agfa information such as updated manuals and technical notes.
- Adds the IT support for our software like Asanti
Education:
- Complete bachelors degree in engineering (Mechatronics Electronics Communications Electrical or related).
Experience:
- At least 2 years of experience in service on site.
- Desirable experience supporting Wide Format Printers.
- Desirable experience supporting software applications. Specific skills (core competencies key specialities technical human relations or managerial skills and knowledge areas necessary).
Languages:
- Spanish (Native)
- English (Advanced).
Technical Skills:
- Very good experience in electric electronics and mechanical repairs.
- Very good engineering skills ability to easily understand service manuals and electric electronic and pneumatic schematics.
- Desirable experience in computer science operating systems networks IT.
- Desirable experience in colour theory and profiles.
Soft Skills:
- Time management organization prioritization and follow-up skills.
- Customer service skills. Need to be very customer-focused.
- Strong communication skills written and spoken.
- Teamwork and communication.
- Ability to work under pressure.
- Proactive goal-oriented rapidly adapt and respond to changes in the environment and priorities.
Location: Mexico City Mexico.
Travel:
- 90% Travel national and international trips.
- Travel time no longer than 2 weeks.
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Agfa develops and manufactures imaging systems and IT solutions for the printing industry and healthcare, as well as for specific industrial applications.
